Workspace Experience Manager

Create exceptional experiences. Lead with purpose. Build a team that thrives.

Were looking for a passionate and experienced Workspace Experience Manager (Full Time) to lead operations across two clubhouses in central Melbourne. Youll be responsible for ensuring our workspaces deliver 5-star hospitality experiences while running efficiently day to day. From member engagement to operations team leadership and financial performance youll be at the centre of it all.

This is a leadership role where youll foster a vibrant connected community drive operational excellence and guide your team to consistently deliver standout service. Your role will be instrumental in creating spaces people love to work in.

What your day-to-day will look like (but not limited to!):

• Lead daily operations including workspace caf serviced meeting spaces and events.
• Manage and mentor your team creating a culture of collaboration feedback and personal growth.
• Be the key point of contact for members from onboarding and relationship management to resolving concerns and celebrating wins.
• Collaborate with the Customer Experience team to deliver engaging events and community experiences.
• Track retention and occupancy metrics lead renewal conversations and support the sales team with workspace tours.
• Own clubhouse P&Ls manage budgets and ensure operational efficiency.
• Coordinate with landlords building management and contractors to maintain building standards.
• Oversee OHS and risk practices to ensure a safe and welcoming workplace.
• Support Hubs B Corp and Carbon Neutral impact initiatives through on-site leadership and participation.

Qualifications :

Were Looking For Someone Who:

• Has 4 years experience in customer-facing environments like coworking hotels or hospitality-driven spaces with 2 years in a leadership role.
• Is passionate about client relationships and developing high-performing teams.
• Brings strong problem-solving and critical thinking skills staying calm and solutions-focused under pressure.
• Is confident in managing budgets reporting and day-to-day operational logistics.
• Communicates clearly and professionally across all levels.
• Has experience with Level 1 IT and AV troubleshooting to support smooth clubhouse operations.

Additional Information :

Why you should join us: 

• Lead two vibrant Melbourne clubhouses and mentor a team in a fast-growing values-led business.
• Make your mark in a role with autonomy variety and leadership visibility.
• Access personal development opportunities mentoring and leadership exposure to take your career further.
• Enjoy great perks like a Wellness Fund Volunteer Leave and a paid day off during your birthday month.
• Join a team thats certified as a Great Place to Work and part of a certified B Corp and carbon-neutral business that truly walks the talk.

Join Our Team!

If youre enthusiastic about transferring your hospitality and/or customer service skills to the corporate realm and eager to be part of a vibrant forward-thinking team were excited to meet you.

Keen to join but dont tick all the boxes Apply Anyway!

We understand that skills and potential dont always fit neatly into a checklist. If youre passionate about this role but dont meet every single requirement we still want to hear from you. Your unique experience and enthusiasm could be just what were looking for!

At Hub Australia we are dedicated to building a diverse inclusive and equitable workplace. We believe that our strength lies in our differences and we are committed to providing an environment where everyone is welcomed respected and supported. We encourage applicants of all backgrounds identities abilities and experiences to apply as we strive to reflect the communities we serve.

#LI-Onsite #LI-SN1

Remote Work :

No

Employment Type :

Full-time