Key Client Director
Key Client Director
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Job Description
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.
At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.
Opportunity
The Key Client Director (KCD) is responsible for building and maintaining the strategic partnership with Global Key Clients to position Maersk as the preferred logistics partner. The KCD will maximise Maersks business result through a combination of world class account management business development and consultative selling.
Key Accountabilities
Strategic Account Leadership
Develop and execute a comprehensive strategic account plan for FMCG clients fully aligning with their global supply chain strategies and business objectives.
Understand Maersks positioning versus competitors and leverage insights to strengthen market differentiation.
Co-create a joint strategic roadmap with the customer and Client Program Director to drive long-term growth.
Build strong networks with decision-makers influencers and stakeholders at FMCG organizations from operational leaders to C-suite executives.
Shape customer-specific value propositions that emphasize reliability speed-to-market and sustainability in FMCG supply chains.
Provide FMCG market insights to Global Product and Vertical teams to guide solution development and innovation.
Inspire and lead an Account Team culture that is highly customer-centric embedding the client identity into all activities.
Customer Experience & Relationship Management
Act as the primary point of accountability for end-to-end FMCG customer experience across regions and functions.
Connect and align global Maersk teams across operations products and geographies to ensure seamless delivery.
Drive proactive communication with clients ensuring visibility of performance service outcomes and continuous improvement initiatives.
Conduct regular business reviews with FMCG customers to assess satisfaction track KPIs and jointly identify areas for optimization.
Business Development Sales & Growth Opportunities
Lead opportunity identification in line with customer roadmaps and FMCG market trends ensuring growth alignment with their priorities.
Drive and own major FMCG sales pursuits particularly large-scale multi-country or global opportunities following Maersks defined sales process..
Ensure all proposals and value propositions are tailored to the FMCG industrys specific requirements including agility resilience and cost efficiency.
Operational Delivery Governance & Performance Management
Define and align KPIs SLAs and governance structures with FMCG clients to ensure mutual accountability and success.
Monitor service delivery and contract compliance proactively addressing gaps and ensuring transparent communication with clients.
Partner closely with operations customer service and implementation teams to ensure seamless execution of services in line with agreed commitments.
Ensure full compliance with Maersks global account management standards processes and reporting guidelines.
What we are looking for
Bachelors Degree in Business Administration Supply Chain Management Logistics or related field.
Minimum of 10 years experience in key account management sales or business development within logistics and freight forwarding.
Proven success in managing and growing major FMCG accounts globally with deep knowledge of consumer-driven supply chains.
Strong record in negotiating complex contracts and building long-term partnerships with multinational FMCG organizations.
Highly skilled in consultative selling with ability to engage influence and build trust with C-suite executives.
Experienced in market analysis and competitor benchmarking to anticipate customer needs.
Comfortable operating in a global matrix organization effectively aligning regional and functional teams to serve customer needs.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Director
Employment Type
Full-Time
