Specialist - CRM Operations
Specialist - CRM Operations
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Job Description
About the Role:
Grade Level (for internal use):
08The Location: Islamabad PK
Shift: This is a permanent night-shift position (5.00 p.m to 2.00 a.m or 6.00 p.m to 3.00 a.m)
The Team:
We are a global team with presence inIndiaPakistan and the Philippines. We support thecommercial front-line team in the Order-to-Cashworkflow.We enjoy an interesting position within theorganization andare continuously growing as we integrate our operations with other departments toprovide assistance toan ever-increasing list of individuals and departments. The COPS andCRMhelpteam are currently going through a merger into one larger team CRM Operations.
The Impact:
TheCRM Opsteam plays a critical role in the commercial buying this role you will be responsible for improving the efficiency of the team with impact to the entire Commercial organization as well as to the client experience.
Whats in it for you:
Our Company prides itself on being an equal opportunity employer and results faced meritocracy. We set high standards and value accountability for all. At the same time we seek to identify and reward extraordinary performance with growth opportunities. Based on planned growth & initiatives you have an opportunity to emerge to more specialized roles and act as a resource for theteam.
Responsibilities:
Pricingnew sale and renewal quotesin Salesforce
Draft contractsfor new sale and renewal throughcreate a contract (CAC) tool within Salesforce
Assisting internal partners in fixing net renewal rate (NRR)in salesforce Einsteinandprovidingsupport
Participating in data governance projects and assist withclean-upactivities within salesforce.
Participating in UPF projects and assist with providing meaningful solution.
Resolvinggeneral inquiries related to new sales and renewals.
Providing subject matter expertise while performing the root cause analysis of issues within OTC system to ensure better data quality and client buying experience.
Collaborate with differentinternaldepartments such as order managementlegal fulfillment Cash apps and collections to resolve client queries.
Requirements:
Strong comprehension oral and written communication skills.
Knowledge of MS office (Word Excel and PowerPoint)is a plus.
Familiarity with Salesforce is a plus
Attention to detail self-motivation positive mindset excellent work ethic
Ability to work independently with minimum supervision
Strong organization multi-tasking and prioritization skills
Commitment to integrity and excellence with a client-first mindset
Ability tomulti-task whileworkingunder pressure
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) SLSGRP203 - Entry Professional (EEO Job Group)
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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