IS Operations Manager
IS Operations Manager
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Job Description
At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.
This Position reports to:
IS ERP Practice Lead ABAPIn this role you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems (IS) service line operations activities. Each day you will coordinate with and supervise internal and/or external third-party supplier resources for the effective delivery and operational performance of the services in scope. You will also showcase your expertise by ensuring continuous improvement and compliance.
The work model for the role is #LI #Onsite
This role is contributing to the Motion IS Services in India Bangalore.
You will be mainly accountable for:
- Builds IS Security Risk & Compliance operation activities in cooperation with IS Service Owners and IS Solution Architects
- Actively participate in planning scheduling delivering and releasing changes to REMSC application ensuring compliance with all required internal processes (esp. change management)
- Plays an active role in the definition of new contract with Vendors for the operational activities service levels and Service Level Agreement (SLA) definition
- Defines level and type of monitoring and assure all Consumer Interaction Points Lifecycle Experience are under control and correct support is provided - all in close collaboration with ABB IS Consumer Experience organization
- Ensure all KPIs and SLAs for the service managed are under control and effectively monitored
Qualifications for the role :
- Bachelors or Masters Degree preferably in Computer Sciences Engineering Math or similar
- At least 4 years of experience in IS/IT delivery organizations with focus on operational activity.
- Proven understanding of custom-built application operations (at least in contributing or supporting role).
- Hands-on experience in SAP environment with proven understanding of complexity and intricacies of it is a strong plus.
- Understanding of compliance requirements is a strong plus.
- Certifications required - ITIL V4 foundation
More about us (Mandatory)
Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable reliable and competitive IS services for ABB. If you have a strong technical skills analytical mind and the drive to help us stay ahead of the competition you are the one we are looking for.
ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB even if is claimed that the money is refundable. ABB is not liable for such transactions.
For current open positions you can visit our career website and apply. Please refer to detailed recruitment fraud caution notice using the link value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
Fraud Warning: Any genuine offer from ABB will always be preceded by a formal application and interview process.
We never ask for money from job applicants.
For current open positions you can visit our career website and apply.
Please refer to detailed recruitment fraud caution notice using the link Experience:
Manager
Employment Type
Full-Time
Key Skills
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