IT Consultant Apprentice

Employer description:
Turn IT on (TIO) provides a comprehensive range of hands-on ICT and computing support MIS support GDPR services and consultancy and training to more than 1000 schools by consultants and staff who understand teaching. Over half of our consultants have worked in education and we now employ in excess of 160 people across London and the Southeast. We put schools and their needs first taking care of all their technology needs so that they can get on with teaching and learning.

As an inclusive employer we are proud of the diversity and flexibility that we have and the breadth of skills and experience of our staff. turn IT on is a friendly and supportive place to work where people feel trusted and respected.

Overview:
We are now looking for an eager candidate to join us as an apprentice. You will provide general and routine ICT support to staff and pupils within the school e.g. basic IT diagnosis and fix undertaking routine maintenance of resources and equipment support of common software packages used in the school and other general tasks as appropriate under the supervision/instruction of senior staff.

You must be dedicated to learning and delivering the TIO support service in a manner that embraces our company values and culture.

Responsibilities:

• Customer service: Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service. Requesting follow up and closing quotes with adequate description and detail.
• Technical responsibilities: Learn to maintain an up-to-date and accurate database of school hardware and software. Learn and demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance legislation.
• Quality management: Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers. Ensure any non-conformances are reported (for any mistakes or complaints etc).
• General: Attend apprentices training workshops and complete coursework in a timely manner in accordance with the relevant apprenticeship guidelines. Ensure excellent communication with schools manager and other team members.

Required skills:

• Basic experience and knowledge of ICT and technical issues.
• Willing and quick to learn new programs or website interfaces.
• Flexible and approachable.
• Committed to make a positive impact to your end users including teachers and pupils.
• Adaptable and able to cope with change including travel to a variety of schools.
• Able to work independently and good at planning and organising your own time.
• Excellent team player.
• Excellent customer services skills.

Working hours:

37.5 hours per week Monday to Friday 8am 4:30pm.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4 (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3 (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

About QA:

Our apprenticeships are the perfect way to gain new skills earn while you learn and launch yourself into an exciting future. With over 50000 successful apprenticeship graduates were a top 50 training provider dedicated to helping you succeed.

Interested Apply now!