Service Desk Technician
Service Desk Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities
- Provide first-level support responding to and resolving user-reported issues promptly and efficiently.
- Offer deskside assistance at the customers location addressing hardware and software problems to ensure uninterrupted workflow.
- Collaborate with end-users to troubleshoot and diagnose technical problems guiding them through effective problem resolution.
- Log track and prioritize service desk tickets in a timely manner maintaining accurate records of issue resolution and escalation processes.
- Conduct routine maintenance activities including system updates patches and software installations to enhance overall system performance.
- Act as a liaison between end-users and Tier 2 support teams ensuring smooth communication and quick resolution of complex issues.
Requirements
- Professional IT Certifications (at least one) such as: MCP CompTIA Network ITIL v4 Foundations preferred.
- 2 years of help desk or service desk experience
- Demonstrated expertise in Microsoft 365 applications including proficiency in troubleshooting and configuring Outlook Word Excel and Teams for optimal user experience.
- Solid understanding of Windows desktop operating systems with the ability to troubleshoot and resolve hardware and software issues efficiently.
Required Experience:
IC
Employment Type
Full-Time
