Desktop Support Analyst
Desktop Support Analyst
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Job Description
ABOUT GREYSTAR
Greystar is a leading fully integrated global real estate company offering expertise in property management investment management development and construction services in institutional-quality rental housing. Headquartered in Charleston South Carolina Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America Europe South America and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States manages overunits/beds globally and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more visit .
JOB DESCRIPTION SUMMARY
An exciting opportunity to participate in the European Desktop Support function that should enable/facilitate the growth and success of the operations in Spain and the rest of European countries.Full time role based in our London HQ office 5 days per week supporting users across Europe with infrequent travel to Europe wide offices as required.
An excellent role for someone who is looking to progress their IT career with great development and training opportunities. To succeed in this role you must have a can-do attitude along with great customer service and communication skills.
You will be the first point of contact for team member when they have a technical issue diagnosing their issue and either resolving it or escalating the ticket to a senior engineer.
JOB DESCRIPTION
Key Responsibilities
Be responsible for building new devices for team members
Desktops laptops mobile phones and other IT devices procurement and management
Troubleshooting end user devices networking telephony and IT in general related issues
Works closely with senior engineers.
Participates in any IT initiative/project when required.
Maintains an up-to-date asset register
Coordinates and assists in supervising systems upgrades and installations by evaluating and recommending upgrades based on business needs and requirements
Support meeting room AV systems and events
Environment: Microsoft Laptops Microsoft 365 Microsoft Azure services CrowdStrike Kaseya Fortigate Firewalls Meraki and HP/Aruba switches and WiFi
Experience and Skills
Required
Previous IT helpdesk / 1st line support experience
Excellent communication skills & team working providing a first class level of customer service
Keen to develop technical skills and enthusiastic about helping others
Experience troubleshooting desktops laptops mobile devices & associated peripherals
Knowledge of Windows 10 & 11 MacOS and iOS platforms
Office 365 SharePoint OneDrive & Teams troubleshooting/management
Basic understanding of networking technologies such as DNS DHCP etc to facilitate basic troubleshooting
Building of new Windows/Mac/iOS devices to a set standard
Installation and configuration of 3rd party software and devices
Ensure all IT incidents are logged on our helpdesk platform and ticket notes are kept up to date with current progress
Ensure all IT incidents are responded to within SLA
Good time and workload management
Desirable
Experience with ServiceNow
Experience with TeamViewer or Kaseya
Adobe Creative Suite experience/troubleshooting
Knowledge of Microsoft Surface devices
Knowledge of Microsoft Teams based meeting room systems
Required Experience:
IC
Employment Type
Full-Time
