Anti-Social Behaviour and Sustainment Officer
Anti-Social Behaviour and Sustainment Officer
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1 Vacancy
Job Description
Fixed Term Contract 14 Months
37 hours per week (Monday Friday Flexibility Negotiable)
Join Us as an Anti-Social Behaviour and Sustainment Officer
At Thrive Homes we believe in building safe respectful and thriving communities. Were looking for someone who can manage relationships with our customers set clear expectations and ensure tenancy agreements are respected.
In this role youll work both out in the community and onlinevisiting homes managing casework and providing practical advice to tenants leaseholders shared owners and key partners. As the first point of contact for tackling anti-social behaviour youll play a vital role in helping customers sustain their tenancies and improving the quality of neighbourhood life. Your responsibilities will include investigating reports gathering evidence preparing case files and resolving issues through both informal interventions and formal legal action. Youll also be responsible for drafting witness statements supporting victims attending court hearings and ensuring compliance with all relevant legislation and policies.
Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrives state-of-the-art offices.
Other Responsibilities:
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Investigation escalation enforcement and resolution of complex case work of customer issues complaints anti-social behaviour (ASB low medium and high cases) tenancy fraud domestic abuse hate crime safeguarding and other contractual requirements tenant shared owner and leaseholder.
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Maintaining accurate and detailed records serving legal notices preparing a case file and attending court.
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Represent Thrive at multi-agency case conferences (for example ASB forums child protection meetings and MARAC).
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Identify support requirements and work with customers to sustain their tenancies. Where appropriate to escalate the support requirements to the relevant support channel e.g. service partners and stakeholders. Represent Thrive to ensure risk is minimised and safeguarding is effective.
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Maintain relationships and work in close partnership with Thrives key stakeholders.
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Collaboration and support across the team and business to ensure resolution of issues are achieved.
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Work closely with the Customer Contact Team to provide knowledge and feedback to assist with resolution at fist point of contact.
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Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void allocation lettings housing management.
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Occasional weekend and evening meetings and out of hours support.
Requirements:
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Demonstrable experience working in an ASB /tenancy management environment
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Excellent communication and interpersonal skills
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Maintaining relationships with key stakeholders i.e. Police and Local Authority.
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Experience in preparing legal documentation for court is essential.
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Full driving licence and vehicle for work purposes
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Possess a CIH qualification registered by Of qual is desirable
If youre a confident communicator problem solver and passionate about community wellbeing wed love to hear from you.
Closing date: 9th September 2025
Interview date: To be confirmed
Specific roles within Thrive are subject to a basic DBS check the successful applicant(s) will be contacted by our People Team if this applies to their role.
INDMED
The Company
Thrive Homes is an award-winning housing association with a strong track record in the housing sector and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people can manage over 5000 properties and are continuing to build new homes each year.
Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrives state of the art offices.
The Benefits
Benefit 1
Benefit 2
Benefit 3
Benefit 4
The Values
- Innovation
We are creative and fearless in our work.
- Accountability
We take ownership of our work and lead from the front.
- Teamwork
We collaborate widely and build supportive environments.
Generous family friendly provision
Pension
we will pay double your contribution (up to 10%).
Discretionary Bonus
Life assurance
a payment of 3x your salary
Virtual GP Service
(available 24/7)
Wellbeing reward scheme
(earn vouchers through a health app)
Free Financial Advisor service
(includes savings mortgage debt & pension advice)
A range of engagement activities aimed at building team morale supporting both physical and mental health and celebrating all things that make us different!
Buy or Sell annual leave
You will receive basic 25 days annual leave p/a increasing by length of service (up to 30 days)
Cycle to work
Retail Vouchers & Discount Scheme
PLACEHOLDER 4
Car Benefit scheme
Health Cash Plan
facility to claim cashback for dental optical and physiotherapy costs alongside wellness services.
Annual Health Screening
(BUPA)
PLACEHOLDER 8
Thrives Approach
Thrive is an exciting place to work. We challenge ourselves and others to deliver results and think differently. We share positive experiences and messages with trust and respect at the core of every relationship. Our leaders adopt a coaching and mentoring approach - enabling and empowering others to deliver. We embrace change and encourage a strong focus on positive outcomes. We value agile working arrangements from our offices in Apsley Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern continue to grow as an organisation and aim to attract the very best people.
Thrive homes are committed to fostering cultivating and preserving a culture of diversity equity and inclusion. This commitment is at the core of our understanding the importance of different voices experiences perspectives and backgrounds. We actively encourage all applicants that are suitable for the role from diverse career paths and backgrounds and from all sections of the community.
As committed members of Inclusive Employers and a Disability Confident Committed employer we remain steadfast to a fair recruitment process. If you have any accessibility needs and require reasonable adjustment please contact us.
Specific roles at Thrive are subject to a basic DBS check.
Documents
Required Experience:
Unclear Seniority
Employment Type
Temp
