Shift Manager Jr is the support for the internal operations within a delivery station. The role is responsible for managing a 20 hourly team safety metrics shifts vacations overtime and the AMZL OPS metrics; sort efficiency package throughput rate and sort compliance.
The impacts of this position are: Operational KPIs and goals in the stations strategic plan. Coach the Associates team (hourly) to ensure that performance objectives are met and building positive employee relations and bench strength for the organization. Continuously improve the efficiency of sortation and staging processes and instill a culture of customer obsession safety and best-practice sharing.
This role is fully onsite and requires flexibility to work and rotate shifts: weekends holidays and/or overnight shifts and Ability to work overtime both in peak season and as needed.
Key job responsibilities
Ensure team execution to accomplish business goals focusing on KPIs within his shift such as sort efficiency package throughput rate and sort compliance.
Support process improvement activities to address inefficiencies in day-to-day operations implementing changes to better serve Amazon customers and reduce costs.
Oversee and optimize internal delivery station workflows including inbound sortation and outbound processes in accordance with standard work.
Manage and develop the hourly associate team balancing productivity with a positive work environment and ensuring performance objectives are met.
Maintain a strong focus on safety ensuring compliance with all safety protocols and fostering a culture of customer obsession and continuous improvement.
- Completed High school diploma
- Availability to work a flexible schedule/shift/work area including weekends nights and/or holidays
- Basic English (A2)
- 2 years of previous experience
- 1 year as people manager
- Completed Bachelor degree
- English Advanced
- 3 years of previous experience
- Lean manufacturing Tools
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