Salesforce Administrator & Business Analyst
Salesforce Administrator & Business Analyst
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Job Description
Embark on a transformative journey with where you will play a pivotal role in reshaping youth mental health across Canada.
Our mission is to empower young individuals with community knowledge and tools to champion mental well-being. We envision a world where youth experience mental well-being not distress. We stand poised and empowered for this crucial task fortified by dedicated donors visionary leadership and a high-performing team eager to drive change.
Focused on addressing the prevalent issue of mental health distress among youth particularly those systematically excluded from mental health dialogue and action we adapt programming to meet the needs of diverse youth demographics and communities across Canada. Our approach centers on upstream prevention of mental distress and the promotion of mental well-being.
As our Salesforce Administrator & Business Analyst youll play a key role in optimizing and advancing Salesforce ecosystem. This role ensures seamless system operations integrations and data insights that directly strengthen our mission-driven work across the country. Join us in building a healthier future for young people and supporting the incredible team making it happen every day.
Position: Salesforce Administrator & Business Analyst
Reporting to: Senior Manager Systems
Location: Toronto / Hybrid
Salary: $55000$65000
Status: Full-Time Permanent
About You
- A systems thinker who thrives at the intersection of people and technology.
- Skilled in Salesforce administration automation and reporting with the ability to translate organizational needs into effective technical solutions.
- A clear communicator who can simplify technical concepts and help colleagues feel confident using the tools that power their work.
- Organized and proactive with the ability to juggle competing priorities in a fast-paced environment.
Your Impact
The Salesforce Administrator & Business Analyst ensures Salesforce environment is stable scalable and optimized. You will manage system administration automation and integrations while supporting cross-functional teams with data analysis and training. Your work will power informed decisions improve workflows and directly contribute to our ability to engage donors partners and youth across Canada.
Key Duties & Responsibilities
Salesforce Administration & Optimization (60%)
- Manage Salesforce Not-for-Profit Cloud ensuring best practices in configuration security and scalability.
- Support Pardot (Account Engagement) campaigns and email initiatives.
- Build dashboards reports and data visualizations to deliver actionable insights.
- Develop workflows Flows and process improvements to boost efficiency.
- Maintain data hygiene and reduce technical debt with strong documentation and resources.
Integration & Systems Management (15%)
- Oversee integrations with Conga Cloudingo Okta Google Workspace LMS (Absorb) Alchemer/Qualtrics Slack and others.
- Partner with vendors and developers to troubleshoot and enhance integrations.
- Act as Database Administrator to ensure data accuracy and accessibility.
Business Analysis & Stakeholder Support (15%)
- Translate business needs into Salesforce solutions across programs fundraising and operations.
- Provide analysis reports and recommendations to support decision-making.
- Deliver training and tier-2 support for Salesforce and integrated tools.
Strategic Roadmapping (10%)
- Develop and execute a Salesforce Optimization Plan focused on data governance user experience and automation scalability.
Desired Skills & Competencies
- Salesforce Not-for-Profit Admin Certification (preferred).
- 3 years of Salesforce administration experience with strong knowledge of Sales Cloud Pardot Conga and Cloudingo.
- Proficiency in dashboards reports Flow automation and data management.
- Experience writing documentation and creating training resources.
- Bonus: integration experience with Okta Google Workspace LMS Qualtrics or Slack.
- Strong collaboration skills with the ability to build trust across teams and vendors.
- Creative problem-solving mindset with a proactive approach.
Whats in it for you
- A full-time permanent role; $55000$65000 per annum.
- A competitive comprehensive benefits package.
- A flexible trust-based culture with uncapped sick and mental health days.
- Five weeks of vacation annually including summer and winter office closures.
- A collaborative purpose-driven workplace where your expertise directly fuels impact.
How to Apply
If this opportunity resonates with you wed love to hear from you. Please apply with your cover letter and resume (PDF format preferred). Applications will be accepted until September 7 2025 but we will be reviewing on a rolling basis so dont delay.
This position is based in Toronto and follows a hybrid work model (some in-office time required).
At we strongly believe that having a diverse team with various skills and abilities inspires creativity and drives innovation. We are committed to building a team representative of different backgrounds and perspectives and we encourage applications from all candidates who represent the full diversity of communities across Canada.
Dont meet every single requirement We know that women racialized people LGBTQ2S individuals and people with disabilities may hesitate to apply if they dont meet 100% of the qualifications. At we are committed to building a diverse inclusive authentic and accountable workplace. If this role excites you we encourage you to apply.
Reasonable accommodations are available on request for candidates taking part in all aspects of the hiring process. Please contact
.
Thanks for applying
Required Experience:
Manager
Employment Type
Full-Time
