Customer Care Officer
Customer Care Officer
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Job Description
About the role
As a Customer Care Assistant at Arisit based in Dandenong South you will play a key role in delivering a high-quality customer experience. You will manage inbound calls from both external customers and internal stakeholders using our CRM system to resolve service-related enquiries efficiently and effectively.
You will:
- Handle high volumes of inbound calls in a fast-paced contact centre environment.
- Manage a large volume of inbound cases and emails through the CRM system.
- Book service jobs with external agents via CRM system.
- Monitor service job bookings to ensure acceptance.
- Actively resolve issues and dispute resolutions.
- Process store credits and change overs as per company policy.
- Track freight via Business Central and freight company liaison.
- Assist the sales team with store and follow up queries.
- Assist the Customer Service Manager in call centre activities.
Were seeking someone with:
- Customer service or call centre experience; exposure to warranty service or spare parts is a plus but not essential.
- Excellent communication skills both verbal and written.
- A pleasant professional and confident phone manner.
- Proficiency in Microsoft Word Outlook and Excel.
- The ability to solve problems quickly and come up with alternative solutions.
- A team player with a strong work ethic flexibility multitasking skills and a positive can-do attitude.
- The ability to complete tasks autonomously with a high-level of accuracy.
- An eagerness and willingness to learn with a focus on continual improvement.
- Previous experience with a CRM system.
If you feel that you fit the above criteria please send a cover letter explaining why you are ideally suited for the job along with a current resume to.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
