Technical Customer Service Representative
Technical Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
At the heart of Paxton we are innovators we look for ways of harnessing new technology to provide better solutions for our customers. Were a global brand with nearly 40 years of experience our team of over 400 employees is spread around the world.
We pride ourselves on creating a vibrant environment with a focus on excellent company culture. Our teams make Paxton a great place to work with brilliant benefits that come with any role at Paxton with an emphasis on career progression training and development and recognition of achievement for every employee.
So what are the benefits
- Healthcare plans tailored by you and a supportive employee assistance scheme.
- Discounts and savings on everything - Pizza! Movie Tickets! Hotels! Car Rentals! And so much more. Partnered with leading brands like Costco and DisneyLand with TriNet perks.
- Quick easy access to all your information via TriNet Mobile App healthcare perks earnings PTO and more.
- 401(k) with options for employer matching and profit share.
- Accrue 144 hours PTO annually.
- Variety of social events across the year from Summer and Winter parties to EDI events and Charity days.
- Modern open plan offices collaboration spaces training rooms and onsite mini-gym!
- Recognised as one of the Best Companies to Work for in the UK by Best Companies.
About the role
Join our customer support team in Greenville where you will be the first point of contact providing advice and technical support to our customers. Our incredible product support team are experts in troubleshooting with installers and are hands on with our products and technology from day one.
- Delivering accurate technical product support to installers or customers via phone email or webchat.
- Handling any sales or returns process requests
- Troubleshooting diagnosing and resolving installation issues in a timely manner
- Working closely with other teams within Paxton to trial and test new products or features
What are we looking for
- Experience in a phone-based or customer service based role is preferred but not essential.
- Enthusiastic about exploring new technologies with a natural flair for understanding technical systems and tools.
Working hours for this role are 11am - 8pm Monday - Friday.
The right attitude is more important to us than your skills or experience. If youre excited about a role but your existing experience doesnt match up with every element of the job description we encourage you to apply anyway.
We want to collaborate with you and hear your ideas most of all we want people to enjoy the journey with us. Take a look at what our team thinks of working here Experience:
Unclear Seniority
Employment Type
Full-Time
