Area Service Manager
Area Service Manager
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$ 95000 - 145000
1 Vacancy
Job Description
Responsibilities:
- Manage team members by holding them accountable for their responsibilities providing consistent performance feedback coaching and goal setting. Ensure continuous improvement and growth opportunities for direct reports.
- Lead the designated service team through weekly meetings to communicate up and down the chain (Cascading Messages Headlines) capture issues to Identify Discuss Solve (IDS) or escalate build team morale and unity (Bests) and promote accountability (Scorecard To-Dos Rocks).
- Develop and implement strategic plans alongside leadership team members to achieve organizational goals.
- Manages resource allocation including budget personnel and equipment to optimize service delivery.
- Ensure designated service team adheres to the Service Core Process which is the essential steps and standards for delivering consistent high-quality service to customers ensuring efficiency and accountability within the service team.
- Review quality and ensure timely delivery of service reports. Submit weekly service measurables to the Field Service Director.
- Visit customer facilities regularly with the designated Water Quality Engineer or Service Engineer and produce formal Level 5 Audit Reports.
- Visit prospective customer facilities with the Business Development Manager and generate formal Level 5 Audit Reports for the Sales Process and Service Plan development.
- Facilitate the delivery of technical and testing services to existing accounts by supporting the Water Quality Engineer leveraging Product Managers and providing firsthand technical and training services.
- Build and maintain relationships with key stakeholders including clients partners and senior management.
Qualifications:
- Experience with engineering chemistry water treatment or related areas.
- Minimum 3-5 years of current/prior working experience in water treatment or related field is required.
- Relevant managerial experience is required
- College degree in a science related field is required
- CWT Certification is preferred
- Candidate must have strong communication and organizational skills ability to work independently be trustworthy and be self-motivated.
Required Experience:
Manager
Employment Type
Full-Time
