Sales Procurement Specialist
Sales Procurement Specialist
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Job Description
Company Overview
At DirectMed Imaging were more than just a medical parts company - we are mission-driven innovators with an unwavering commitment to extending the life of critical diagnostic imaging technologies reducing healthcare waste lowering diagnostic imaging equipment costs and improving patient access to quality care.
We offer an extensive array of imaging parts engineer training courses and customer support services in the US and abroad to ensure that medical facilities and service providers have access to top-notch equipment and expertise to keep their operations running.
If you would like to help us become the most trusted resource in aftermarket diagnostic imaging equipment - keep reading!
The Opportunity
We are looking for a Sales Procurement Specialist who will be part of a team exclusively supporting one of our key clients under a fixed monthly billing agreement. This role will be responsible for order fulfillment sourcing parts processing warranty claims and ensuring an overall positive customer experience which may include after-hours coverage. If you are looking for an entry point into a sales career at a fast-growing company and enjoy managing a wide variety of details and delivering high-quality customer experiences for a VIP client we would love to hear from you.
Key Responsibilities:
- Provide exceptional customer support serving as a dedicated contact for all contract-related inquiries
- Process parts orders from inventory and source from external suppliers including original equipment manufacturers (OEMs) when necessary
- Analyze inventory consumption trends and place orders to replenish stock proactively.
- Manage warranty claims coordinating replacements and returns
- Ensure urgent product delivery for next flight out (NFO) and down site scenarios including after-hours coverage
- Maintain accurate records in the companys ERP system and generate reports as needed
- Collaborate with other departments and team members to optimize workflows and meet performance targets
- Maintain our ISO 13485 compliance by following processes and relevant work instructions. You may be asked to create review and update work instructions related to your role to support clear and streamlined workflows
Knowledge Skills and Abilities youll need for this opportunity:
- 1 Years of job experience related to our list of key responsibilities
- Experience in order fulfillment logistics or supply chain management preferred
- Analytical thinker with strong problem-solving capabilities
- Excellent verbal and written communication skills
- Willingness to be hands-on and work closely with team members
- Ability to work in a fast-paced office / warehouse setting
- Ability to handle multiple high priority items at once
- Strong organizational skills and attention to detail
- Ability to handle time-sensitive situations and provide after-hours support as required
- Proficient in Microsoft Office Suite especially Excel
- ERP and CRM system knowledge and experience Microsoft Dynamics is a plus
- Willingness to work within a defined quality management system and a passion for continuous improvement
Why we love DirectMed and why you will too!
- Industry-leading products and service
- Work hard and have fun doing it
- Incredibly fast growth means limitless opportunity
- Flexible and dynamic culture
- Work alongside some of the most talented and dedicated teammates
- Competitive base salary with an excellent commission structure
- Great benefits package including healthcare dental vision 401k paid time off and business expense reimbursement
Required Experience:
Unclear Seniority
Employment Type
Full-Time
