SAP HCM Consultant - UK & Irish Payroll

Role Summary

We are looking for an experienced SAP HCM Consultant to join our AMS team. This role focuses on delivering expert-level support services to our existing SAP HCM customer base. You will be responsible for handling support tickets resolving incidents and service requests and ensuring timely delivery aligned with SLAs.

This is a home-based role (UK) with minimal travel offering the opportunity to work closely with a strong virtual team across Europe in a collaborative and supportive environment.

Your Responsibilities

• Handle day-to-day support tickets for SAP HCM modules (Payroll PA OM TM ESS MSS etc.)
• Investigate and resolve customer-reported issues within defined SLA timelines
• Provide technical and functional support for SAP HCM UK and Ireland Payroll solutions
• Deliver high-quality documentation analysis and root-cause resolution
• Support and coordinate minor enhancements and change requests
• Monitor system performance troubleshoot and escalate complex issues when required
• Collaborate with internal stakeholders and customer teams to ensure smooth AMS operations
• Ensure all support activities are compliant with legal regulations and internal standards
• Assist in knowledge sharing and mentoring junior consultants within the AMS team
• Participate in incident reviews and provide input to continuous service improvement initiatives

Skills and Experience Required

• Minimum 5 years of experience with SAP HCM UK and Ireland Payroll business and technical knowledge configuration and testing across HCM Modules (payroll PA TM ESS MSS T&E OM etc.)
• The role requires good SAP HXM / HCM product knowledge the ability to act independently in many complex situations guide others and improve and influence work processes to ensure a seamless service.
• Previous experience working in a client support environment handling high volume tickets with a focus on customer SLAs.
• The candidate needs to have a strong understanding of operational payroll/HR processes and their underpinning legislative requirements.
• Any experience of SuccessFactors is a benefit.
• Managing client relationships ensuring that sponsors and all stakeholders (internal and external) are kept informed on progress with appropriate escalations for decisions and resolutions
• Ability to identify potential issues raising these to the appropriate channels (AMS and Compliance Manager Operations Manager Head of Operations) and providing possible solutions and approaches for resolution
• Ability to work collaboratively across multiple parties (such as partners programme work streams and other involved vendors) as one team
• Excellent verbal and written English language skills including ability to communicate complex concepts to a varied audience
• Commercial awareness of client arrangements and focus on ensuring that work is delivered within these constraints
• Competent in the use of MS Office

What we offer - Financial benefits

• Customer and Employee Referral schemes
• Occupational sick pay (8 weeks)
• Occupational maternity leave package (12 weeks)
• Life assurance (3x basic salary)
• Employer pensions contributions of 5%
• Bonus scheme with accelerators
• Private Medical Insurance (with option to add dependents)
• Employee education and apprenticeship opportunities (i.e. free SAP learning and/or relevant qualifications)
• Financial rewards for long service and achievements
• Free eye tests
• Monthly ZALOTTO! (100 cash prize draw)

What we offer - Non-Financial benefits

• Work-life balance and flexibility ethos
• Strong leadership with an open-door policy
• Non-hierarchical approach to people management
• Company social and team bonding events
• Annual Leave Purchase scheme
• Additional leave for Long Service (1d holiday from start of 5th year of service)
• Sabbatical
• Corporate branded merchandise
• Employee recognition program
• Zalaris mentorship program
• Mental health support
• Employee Assistance Programme (Zealth)
• Paid time off for community volunteering (The Good Zeed)
• Retirement (financial) information pack (from our pension provider 6 months prior to retirement)