Customer Service Assistant
Customer Service Assistant
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Job Description
Join Seronda Networks as a Customer Service Assistant
About Us: At Seronda Networks we offer more than just cutting-edge solutions; we provide a thriving environment for professional growth collaboration with a passionate team and recognition of your contributions. Join us as we transform ideas into realities and build an exciting future together.
Location:Houston TX (On-site Must work from the office)
Work Type: In-person (strictly on-site)
We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic this role you will be the first point of contact for our customers responsible for providing exceptional service and support. You will engage with customers through various communication channels including phone calls emails and chat ensuring their inquiries and issues are addressed promptly and effectively.
Responsibilities:
- Respond to customer inquiries via phone email and chat in a courteous and professional manner.
- Assist customers with product information orders and troubleshooting issues.
- Maintain accurate records of customer interactions and transactions in our database.
- Manage and resolve customer complaints effectively and efficiently.
- Provide feedback to management on customer insights and areas for improvement.
- Collaborate with team members to ensure seamless service delivery and customer satisfaction.
Qualifications:
- High school diploma or equivalent; additional qualifications in customer service are a plus.
- Proven experience in a customer service role or related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficient in using computer systems and software including CRM tools.
Benefits:
- Bachelors degree in Marketing Business or a related field
- Excellent verbal and written communication skills
- Strong analytical and problem-solving abilities
- Proficiency in Microsoft Office Suite (Word Excel PowerPoint)
- Familiarity with social media platforms and digital marketing tools
- Ability to work both independently and as part of a team
If youre ready to be the welcoming face of Seronda Networks and provide exceptional service apply now to join our team as a Customer Service Assistant
Seronda Networks is an equal opportunity employer committed to diversity and inclusion.
Note On-campus work in Houston TX
Employment Type
Full-Time
