Manager Clinic Operations
Manager Clinic Operations
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Job Description
Overview
Manager Clinic Operations
Cedar Falls IA
Monday-Friday
Full Time Benefits
The Clinic Operations Manager is responsible for the performance of assigned health clinics as well as managing client communications and projects. This position is responsible for the strategic leadership and operations of the clinic people leadership and ensuring the delivery of quality and safe care through the efforts of administrative medical clinical and support staff and client communications. As the leader will shape and interpret the standards required to ensure quality outcomes and a high degree of client physician and employee satisfaction. This person is responsible for the management of personnel budget equipment and supplies of the assigned clinic(s).
Why UnityPoint Health
At UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few:
- Expect paid time off parental leave 401K matching and an employee recognition program.
- Dental and health insurance paid holidays short and long-term disability and more. We even offer pet insurance for your four-legged family members.
- Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together.
And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
Operations and Financial Management
Provide leadership and full authority over daily operations within the clinic(s) they are supporting in order to ensure effective efficient office operations and delivery of high-quality care.
Possess indepth knowledge of and provide operational support for tasks and job functions performed in areas of responsibility including protocols processes policies and procedures.
Oversee of the day-to-day management of the clinic including the coordination of clinic operations establishment of work schedules review of staffing needs and the supervision and training of staff in managing excellence in patient/ client relations office policies and procedures.
Follow protocols and policies in decision making.
Be aware of what is happening in clinic/department and the organization by attending clinic/department and site lead meetings reading emails and regularly checking information on the organizations intranet site.
Take the leadership role in times of disaster to secure the safety of staff patients visitors the facility and protected health information when possible.
Implements and ensures ongoing compliance with all operational policies procedures and training programs for assigned clinics
Responsible for financial operations of the clinic(s) including accounts payable timely and accurate preparation and submission of biweekly payroll reports monitoring accounts receivable and reviewing required reports.
Review monthly financial statements and client billing.
Seek guidance from Executive Director and Medical Director as needed to ensure clinical and business objectives are met.
People Leadership
Manage personnel including dissemination of information conducting evaluations completing conflict resolutions and documentation of such activities.
Communicate with staff providers and patients to foster an environment of openness trust teamwork and staff development.
Balance team and individual responsibilities; be open and objective to others views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
Responsible for the interview and hiring process including completion of employment forms in an accurate and timely manner and coordination of orientation and training programs.
Manage effective and routine employee engagement strategies with regular 1:1 rounding team huddles and employee recognition.
Consultant and final decision maker in partnership with HR with respect to employee relations situations.
Account Management
Serve as the primary liaison between the client and UPW leadership by establishing effective mechanisms of communication with clients to exceed expectations in delivery of contractual obligations.
Work with Medical Director to communicate and anticipate staffing needs and innovate care delivery with the client.
Manage project workstreams that engage clients UPW and other necessary stakeholders in meeting long term goals.
Process Improvement and Innovation
Create a culture of innovation learning teamwork and professional practice consistent with the mission vision and values of the organization.
Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
Perform other duties as requested by the organizations management team and the providers to facilitate the smooth and effective operations of the office.
Qualifications
Education
Bachelors degree required OR a combination of education and experience.
Experience
1-3 years of leadership experience
License(s)/Certification(s)
Valid drivers license when driving any vehicle for work-related reasons.
Knowledge/Skills/Abilities
Strong interpersonal skills.
Strong computer skills.
Strong supervisory and leadership skills.
Strong verbal and written communication skills.
Ability to take initiative and exercise independent judgment decision-making and problem-solving expertise.
Knowledge of personnel administration and patient relation principles.
Ability to work as a team member.
Ability to understand and apply guidelines policies and procedures.
Other
Use of usual and customary equipment used to perform essential functions of the position.
Required Experience:
Manager
Employment Type
Full-Time
