Director, Global Market & Customer Insights

The Role:

The Director Global Market & Customer Insights will be responsible for supporting Modernas Market and Customer Insights function and enabling global functions and market teams. This role will independently lead the scoping generation analysis and socialization of insights to support brand strategy long range forecasting new product planning pre-launch preparations and market intelligence efforts.

This Director will partner closely with Marketing Market Access and other functions to frame key business questions manage external research vendors and ensure insights are integrated across functions to inform commercial decision-making. This role requires technical expertise in research and analytics a strong consultative style and the ability to translate insights into strategic actionable business recommendations.

Additionally the role will contribute to enhancing Modernas research capabilities by piloting new methodologies ensuring compliance with industry standards and fostering a culture of knowledge-sharing and innovation across the insights function.

Heres What Youll Do:

• Insights Strategy & Execution:

  • Serve as thought partner to cross-functional commercial teams and support Insights generation for strategy development and execution.

  • Identify key business gaps or questions scope and execute research and track market performance.

  • Deliver regular updates to leadership and develop a forward-looking insights agenda.

  • Build and sustain partnerships with assigned stakeholders.

• Cross-Functional Collaboration:

  • Engage with stakeholders across Commercial Medical and Corporate functions to align on key research priorities and translate insights into meaningful business strategies.

• Market & Competitive Intelligence Integration:

  • Effectively integrate Analytics and Competitive Intelligence to support informed decision making

  • Work closely with Competitive Intelligence Analytics New Product Planning to monitor and report on marketplace dynamics fostering a competitive mindset across the organization.

• Brand & Commercial Planning Support:

  • Provide insights to strengthen brand strategy market assessments and commercial planning for pipeline and in-line assets.

• Capability Development & Innovation:

  • Partner with Decision Sciences Medical Excellence and Digital teams to enhance market research methodologies and analytics capabilities.

  • Explore emerging AI and digital analytics techniques to drive innovation in insights generation.

• Adaptability & Continuous Improvement:

  • Flex between strategy and execution proactively sharing knowledge of approaches to maintain Modernas competitive advantage.

• Vendor & Project Management:

  • Manage external research partners ensuring the effective scoping & execution of insights projects from study design through reporting.

  • Provide guidance and ensure research deliverables align with business needs and inform commercial & development decisions

  • Ensure all research adheres to compliance standards and best practices

Heres What Youll Need:

• 10 years of experience in a pharmaceutical/Biotech company market research vendor or consulting firm doing primary market research in support of the pharma/biotech industry

• Experience in vaccines Rare Diseases or Oncology experience is desirable

• Prior experience in integrating insights/outputs from secondary datasets like IQVIA Komodo Veeva etc.

• Experience leading Insights qual/quant projects like segmentation positioning messaging research customer journeys ATUs etc.

• Strong communications skills and experience collaborating with cross-functional teams (Pricing & Market Access HEOR Marketing etc.)

• Prior experience in competitive intelligence and analytics is desirable but not required

• Interest in AI and digital analytics tools for insights generation

• Highly motivated proactive and adaptable in a fast-paced high-growth environment

• Team-oriented mindset with a commitment to collaboration and impact

At Moderna we believe that when you feel your best you can do your best work. Thats why our US benefits and global well-being resources are designed to support youat work at home and everywhere in between.

• Best-in-class healthcare coverage plus a suite of voluntary benefit programs to support your unique needs
• A holistic approach to well-being with access to fitness mindfulness and mental health support
• Lifestyle Spending Accounts to personalize your well-being journey
• Family planning and adoption benefits
• Generous paid time off including vacation volunteer days sabbatical global recharge days and a discretionary year-end shutdown
• Savings and investment opportunities
• Location-specific perks and extras

About Moderna

Since our founding in 2010 we have aspired to build the leading mRNA technology platform the infrastructure to reimagine how medicines are created and delivered and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission values and mindsets every day our people are the driving force behind our scientific progress and our culture. Together we are creating a culture of belonging and building an organization that cares deeply for our patients our employees the environment and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer a Fast Company Best Workplace for Innovators and a Great Place to Work in the U.S.

If you want to make a difference and join a team that is changing the future of medicine we invite you to visit to learn more about our current opportunities.

Our Working Model

As we build our company we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation teamwork and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn contribute and make a meaningful impact.

Moderna is a smoke-free alcohol-free and drug-free work environment.

Equal Opportunities

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry or citizenship ethnicity disability military or protected veteran status genetic information sexual orientation marital or familial status or any other personal characteristic protected under applicable is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day please apply!

Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories consistent with legal requirements.

Accommodations

Were focused on attracting retaining developing and advancing our employees. By cultivating a workplace that values diverse experiences backgrounds and ideas we create an environment where every employee can contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at .

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