Application Support Analyst

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

As an Application Support Analyst at Fiserv you will thrive in a dynamic professional and customer-oriented environment providing essential support for large enterprise financial institution clients. Your role involves addressing technical client server questions and resolving complex issues within Windows/SQL network environments connected to IBM iSeries. Youll collaborate closely with our Application Analysts to solve challenges with hosted applications and assist clients through Webex sessions. Identifying opportunities to enhance the client experience and drive business results is key in this position.

This role offers a wealth of learning opportunities.

Basic Responsibilities:

• Provide software installation and support services for Signature clients and internal employees.
• Deliver daily technical support for Signature client server products/applications coordinating with other departments when necessary for problem resolution.
• Install and support Microsoft Windows based applications SQL Server and IIS related to Signature client server applications.
• Diagnose and resolve complex functional and operational issues with limited supervision.
• Demonstrate a solid understanding of technical troubleshooting approaches tools techniques and the ability to anticipate recognize and resolve technical problems.
• Offer second-level support to clients maintaining regular contact through phone and written communication via the client portal.
• Ensure the successful and timely completion of assigned special projects and requests.
• Provide testing support for new product releases while being a self-motivated individual eager to learn and support.
• Assist in the maintenance deployment and documentation of a lab environment for installation and product testing.
• Document technical requirements and issues and provide on-call and after-hours support as scheduled.

Required and Preferred Qualifications:

• Minimum of 2-5 years experience preferably supporting software and applications in a banking or financial services environment.
• Troubleshooting applications.
• Network analysis and ability to read networking diagrams
• Proficiency in one or more modern programming languages (e.g. JavaScript SQL PowerShell).
• Experience with monitoring tools like Splunk Dynatrace and Moogsoft.
• Proven capability in delivering customer service to B2B clients.
• Flexibility to provide on-call and maintenance hour support as needed.
• Strong interpersonal and communication skills maintaining a professional presence at all times.

Why Join Us:

At Fiserv youll be part of a global leader in Fintech and payments playing a crucial role in moving money and information in transformative ways. Join us to make a lasting impact and be at the forefront of financial innovation. Apply now and help shape the future of financial services technology at Fiserv!

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Salary Range

These pay ranges apply to employees in New Jersey New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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