Customer Onboarding Specialist, EMEA
Customer Onboarding Specialist, EMEA
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Job Description
Summary:
We are currently seeking a Customer Onboarding Specialist EMEA to join our Customer Success Team in Dublin. This is a hybrid role connected to our Dublin Hub.
Clios Dublin team drives our EMEA expansion and is home to product development sales marketing and customer success. Clio is at the forefront of advancing the legal sphere with our ground-breaking Legal Trends Report or our ever-popular Clio Cloud Conference. With the help of the cloud we make lawyers lives simpler and help them better organize and manage their legal practices.
We are looking for someone who is interested in playing a critical role in a close-knit team as we strive to become the market leader in the UK. This team is hyper-focused on enabling our customers success at every interaction point with Clio. We are a dedicated team who enjoy what we do and are serious about truly making a positive impact on our customers businesses.
Reporting to the Team Lead of Customer Onboarding EMEA we are looking for a high output thoughtful and skilled onboarding specialist to add value energy and technical expertise to our team. You thrive in the spotlight with customers eager to spend as much of your day as you can helping them be successful.
You not only have the technical chops but also have mastered the art of customer experience to deliver on onboarding sessions as part of a customers full life cycle. This includes setting them up for success long term and delivering value in every interaction. You are a troubleshooting expert and a people person with deep empathy for ensuring that our employees and customers needs are understood and expectations are not only met but exceeded.
What your team does:
Our Customer Success team is hyper-focused on providing exceptional onboarding and customer experience through our customers lifecycles. We are a dedicated team who enjoy what we do and are serious about truly making a positive impact on our customers businesses.
What youll work on:
Conduct daily live strategy and training sessions engaging attendees with internal tools such as Zoom video CSAT and Salesforce;
Identify what would indicate a customers first value and drive towards achieving it to ensure the customer is set up to realise Clios total value for their firm;
Take complete responsibility for your ownership window as part of a customers entire Clio lifecycle including setting customers up successfully for post-ownership window;
Work closely with Sales and Customer Enablement to ensure a smooth and enjoyable transition into adopting our product as quickly and effectively as possible;
Manage multiple client cases at a time with strict observance of associated tasks and deadlines (as defined by the department);
Own customer account health with Clios suite of products mitigating risk through proactive churn prevention;
Be confident articulate and sensitive to the needs of customers and internal partners;
Contribute regularly to our customer-facing knowledge base Help Centre;
Partner with other members of the Customer Success Customer Enablement and Tech Esc teams to develop processes around the design development extraction and training activities;
Gain an expert understanding of and stay up to date with Clios suite of products and common workflows as well as industry best practices based on our clients area of law;
And other duties as required.
What you may have:
Healthy customer obsession and focus on delivering exceptional client experience.
Proactive mindset constantly thinking outside the box to employ creative solutions where appropriate.
Effortless communication skills confident and sensitive to the needs of customers (internal and external) of all abilities.
Comfort and confidence facilitating in person live sessions through Zoom.
Serious bonus points if you have:
Experience with Salesforce or other SaaS tools.
Experience working with API-driven applications.
Proven track record in a dynamic startup environment.
Bachelors degree or equivalent experience.
What you will find here:
Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
Competitive equitable salary with top-tier health benefits and dental coverage
Hybrid work environment with expectation for local Clions to be in office minimum 2 days per week on our Anchor Days.
Flexible time off policy
Pension contribution
Clioversary recognition program with special acknowledgement at 3 5 7 and 10 years
The full salary range* for this role is 49300 to 58100 to 66900 note salary bands may differ based on location and local currency. Additionally benefit offerings may differ depending on the employees location.
*We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate.
Diversity Inclusion Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves and are united by our mission. We are dedicated todiversity equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included valued and enabled to do the best work of their careers wherever they choose to log in from. We believe that different perspectives skills backgrounds and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation please let us know and we will work with you to meet your needs.
Learn more about our culture at We only communicate with candidates through official @ email addresses.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
