Senior Property Manager
Senior Property Manager
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Job Description
Senior Property Manager
Job no: 493710
Work type: Full Time
Location: Townsville
Classification: DHA Level 5
About us
DHA was established in 1988 following passage of the Defence Housing Australia Act 1987 (DHA Act) to provide adequate and suitable housing for and housing related services to members of the Australian Defence Force (ADF) and their families. We remain committed to our purpose of providing housing and housing related services to ADF members and their families to support Defences operational needs.
DHA manages an expanding portfolio of housing solutions and provides housing for over 17200 ADF members and their families and administers rent allowance for more than 16000 ADF members and their families in private rental accommodation. DHA provides housing related services advising on eligibility providing posting support and managing bookings and allocation services for all DHA provisioned housing and on-base accommodation to approximately 60000 ADF members.
To find out more about DHA please refer to our website or read our latest Annual Report.
About your team
The Service Delivery Group manages the housing portfolio for DHA including housing allocations and administration asset and tenancy management heritage and upgrade projects construction and development activities. Within this Group the Service Operations team is responsible for contributing to property management services including inspections and maintenance and housing benefits for ADF members and their families.
About the role
The Senior Property Manager will manage a portfolio of service residences which may have complexities to achieve contractual obligations and expected DHA standards. This includes management of occupant and landlord interactions maintenance and other property related matters within DHAs agreed Standard Operating Procedures (SOPs). You will conduct property inspections identify occupant liability and coordinate the preparation of properties for incoming occupants.
You will identify and arrange maintenance services to be undertaken in line with budgets including raising work orders monitoring progress and authorising payment upon completion. You will manage and update DHA systems efficiently and effectively to ensure properties are returned for occupancy within set timeframes to meet key performance indicators (KPIs).
You will respond to internal and external customer enquiries and requests in a timely and professional manner providing pro-active advice and solutions and be the first point of contact for escalated matters of a more complex nature. You will also be responsible for contributing to the development coaching and training of team members in partnership with other stakeholders.
Benefits for working at DHA include:
- 15.4% superannuation
- Generous leave entitlements including 18 days personal leave and 20 days annual leave per year
- Work-life balance and flexible working options
- A positive workplace culture where you can bring your whole self to work
- Opportunities to broaden your industry knowledge and experience
- Career progression and opportunities
- ADF partner employment conditions when posting to a new location
For information on DHAs Employee Value Proposition visit our website.
Note: All successful applicants are required to hold a valid Driver Licence and be eligible to complete a Baseline Vetting security clearance for consideration of the Australian Government SecurityVettingAgency (AGSVA)
How to apply
To apply click the Apply Now button below with your current resume and a 500-word pitch addressing the requirements of the role.
For more information about the role click View Candidate Information Pack button below.
Applications close: 11:55pm AEST 10 September 2025.
Any questions Please contact Donna Carroll - Assistant Regional Operations Manager
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Order of Merit
A merit pool will be established from this process which will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.
Inclusion and Diversity
DHA is committed to building an inclusive and diverse workforce. We welcome applications from across our community including Aboriginal and Torres Strait Islander peoples women people with disability people from culturally and linguistically diverse backgrounds those who identify as LGBTIQ ex-defence members mature aged employees and carers.
RecruitAbility
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: with DHA is conditional on successful applicants demonstrating that they are an Australian citizen and can obtain and maintain a security clearance at the required level.
Advertised: E. Australia Standard TimeApplications close: E. Australia Standard Time
Employee Referral
Required Experience:
Manager
Employment Type
Full-Time
