Lead Medical Assistant, Urgent Care - Greenfield
Lead Medical Assistant, Urgent Care - Greenfield
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Urgent care sometimes known as walk-in care fast care or express care is a convenient option for patients 18 months and older who require timely medical care but the situation is not an emergency. Because patients typically come to us when they arent feeling their best it is incredibly important to us that our staff members strive to provide the compassion and emotional support our patients need.
We are seeking a full-time 40-hour Lead Medical Assistant to join our Urgent Care team in Greenfield! Our Urgent Care Center is located at 489 Bernardston Road Greenfield MA.
Schedule: Monday-Friday 7:30am-4:00pm
We do our best to keep all employees in their assigned locations; however you may also be asked to float to other locations for training/precepting purposes or during times of staffing shortages/other extenuating circumstances (for cross-coverage purposes). The other locations are Northampton Southampton or Amherst.
Job Summary
SummaryThe role is a vital member of the care team responsible for exercising appropriate leadership and oversight of clinical operations and Medical Assistant staff throughout the assigned site or department under the direction of the Practice addition to performing the duties of a Medical Assistant the position serves as a role model and resource for site staff. Acting as a liaison between the site-based clinical staff the Practice Manager and the Medical Director or Physicians. The Lead facilitates office-wide communication coordinates new clinical initiatives and addresses clinical issue resolutions to enhance operational efficiency.
Does this position require Patient Care Yes
Essential Functions
-Assists in complex office-based procedures and provides clinical oversight for quality control programs.
-Provide leadership to the medical assisting team including training mentoring and performance guidance.
-Assign tasks and responsibilities to team members ensuring proper workload distribution and effective utilization of resources.
-Foster a positive and collaborative team environment promoting teamwork and professional growth.
-Coordinate patient flow ensuring timely and efficient delivery of care.
-Assist with patient intake including obtaining medical history vital signs and preparing patients for examination.
-Participates in the interview process for new MAs and serves as a preceptor for new hires or students supervising clinic support staff and creating coverage schedules for the MA team.
-Assists with competency assessment for other MAs and provides input on performance evaluations.
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree
No
Licenses and Credentials
Certified Medical Assistant - required
Basic Life Support BLS Certification - preferred
Experience
Experience as a medical assistant with demonstrated proficiency in clinical and administrative tasks 3-5 years required
Knowledge Skills and Abilities
- Strong leadership and team management skills.
- Comprehensive knowledge of medical terminology procedures and protocols.
- Proficiency in electronic health record (EHR) systems and medical office software.
- Ability to take vital signs manual blood pressure and collect blood samples and other specimens.
- Excellent interpersonal and communication skills both written and verbal.
- Attention to detail and strong organizational abilities.
- Ability to multitask prioritize and adapt in a fast-paced healthcare environment.
- Knowledge of HIPAA and other privacy and security regulations.
Additional Job Details (if applicable)
Medical Assistant Certification must be from one of the following organizations:
American Assoc. of Medical Assistants (AAMA) Credential: CMA
American Medical Technologists (AMT) Credential: RMA
National Healthcare Association (NHA) Credential: CCMA
National Center for Competency Testing (NCCT) Credential: NCMA
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$18.99 - $27.17/HourlyGrade
4EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Employment Type
Full-Time
