Experience Designer (Contract)
Experience Designer (Contract)
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Job Description
Thales is a global technology leader trusted by governments institutions and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space cybersecurity and digital identity were driven by a mission to build a future we can all trust.
In Singapore Thales has been a trusted partner since 1973 originally focused on aerospace activities in the Asia-Pacific region. With 2000 employees across three local sites we deliver cutting-edge solutions across aerospace (including air traffic management) defence and security and digital identity and cybersecurity sectors. Together were shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.Overview:
Design Innovationhas become essential drivers ofuser-centered transformationat Thales. To achieveseamless customer experiences and operational efficiency we embedhuman-centered design methodologiesinto our approach to innovation.
The Design Center Singapore established under the Innovation Hub in 2014 engages customers in collaborative design by leveraging Design Thinking and user-centric innovation. We explore uncharted innovation landscapes with customer end-users and partners developing new disruptive concepts and business strategies grounded in compelling value propositions. We aim to accelerate the adoption of human-centred methodologies unlock strategic opportunities and deliver impactful future-ready solutions.
Responsibilities:
Experience Design & Research
- Conductqualitative and quantitative researchto understand customer needs behaviors and pain points.
- Mapcustomer journeys service blueprints personas and value propositions to visualize end-to-end experiences to guide project direction.
- Identify opportunities toenhance customer interactionsand improve business processes usingdesign thinking methodologies.
- Conductuser research contextual inquiries and ethnographic studiesto gather actionable insights for improvements.
- Usesystems thinking and strategic foresightto shape future models and customer experiences.
Prototyping Wireframing & Visual Design
- Developlo-fi to hi-fi wireframes prototypes and experience mockupsto rapidly test and iterate ideas.
- Usevisual storyboarding sketches and interactive prototypesto communicate concepts effectively.
- Work closely withUX/UI designers and product teamsto ensure seamlessdigital and physical experience integration.
- Have agood grasp of visual design principles includinglayout hierarchy and accessibility to enhance service touchpoints.
- Leveragedesign tools (e.g. Figma Adobe XD Miro Sketch)to create interactive flows andtestable prototypes.
Service Innovation & Experience Design
- Co-create and prototype solutionswith customers internal teams and stakeholders to validate concepts before full-scale implementation.
- Applyagile and iterative design approachesto refine experiences based on user feedback.
- Designefficient models and workflowsthat align with bothbusiness objectives and user needs.
- Collaborate withengineers strategists and UX designersto align experience design with broader innovation initiatives.
- Advocate forhuman-centered inclusive and sustainable designprinciples across the organization.
Creative Facilitation
- Prepare Design Thinking workshops and facilitate sessions and design sprints
- Support design-led transformation efforts helping teams adoptexperience design practicesin their daily work.
- Conduct training sessions in Design Innovation
Requirements:
- 3 yearsof experience inexperience design UX design or design innovation.
- Strongresearch and facilitation skills includinguser research journey mapping and usability testing.
- Experience withdesign thinking methodologies and familiarity with agile experimentation.
- Strong experience inwireframing prototyping and visual storytelling.
- Proficiency indesign and prototyping tools( Adobe XD Miro & Sketch).
- Ability to createinteractive prototypesand communicate experience concepts clearly.
- Ability to work withcross-functional teamsand translate insights into tangible service improvements.
- Experience in design innovation withincomplex industriessuch asdefence cybersecurity aerospace and public services(preferred).
Other Information:
- Working Location: Suntec City
- Working Hours: Monday - Friday 9am - 6pm
- This position will start off on a 1-year contract renewable/convertible based on business requirements.
At Thales were committed to fostering a workplace where respect trust collaboration and passion drive everything we do. Here youll feel empowered to bring your best self thrive in a supportive culture and love the work you do. Join us and be part of a team reimagining technology to create solutions that truly make a difference for a safer greener and more inclusive world.
Employment Type
Full-Time
