Customer Service Advisor
Customer Service Advisor
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Job Description
Customer Service Advisor
Reference Number: JR249639
Location: Kaplan Living Glasgow
Working Pattern: Part Time 24 hours per week on weekends
Contract Type: Permanent
Number of roles: 1
Salary: 24570 (15724 prorated)
We are looking for a Customer Service Advisor to join our team.
Role Summary
The Customer Service Advisor will assist in ensuring the property is managed and operated in line with agreed operating principles supporting our goal of delivering industry-leading service to students parents and stakeholders. They will embrace Kaplan Livings more than just a room philosophy by promoting student welfare and support services while providing a welcoming and professional reception service to all students and visitors.
A detailed job description can be viewed here. If the link does not work for you please copy and paste the following URL into your web browser: youll bring to the role
Essential skills/experience
Have experience in customer service hospitality or student service provision ideally accommodation
Have experience of working in an effective Health & Safety culture in line with legislation
Have good IT skills (MS Word Excel etc.) and be adaptable to foster new skills to operate Kaplans internal management systems
Ability to prioritise workload and meet deadlines
Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
Embrace the more than just a room philosophy of Kaplan Residences
Have a passion for customer care and a sensitivity to students needs
Have experience in a customer facing environment
Ability to offer flexibility in working hours
Maintain confidentiality of anything discusses overheard or dealt with whilst carrying out the role
What we do
Part of Kaplan Inc. one of the worlds most diversified education businesses Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.
What we offer
As well as a competitive salary hybrid/home working where possible and paths for career progression we offer a comprehensive benefits package that includes:
28 days annual leave*
Big discounts on Kaplan courses for you and your family
24/7 confidential helpline providing counselling and other support services
Company pension contributions
Maternity Adoption Shared Parental and Paternity/Partner pay which is well above statutory levels
Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
Please apply with CV and cover letter no later than 11pm on Wednesday 10th September 2025. Note we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Application Support
If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team .
Disability Confident Scheme and Reasonable Adjustments
At Kaplan International we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals regardless of age disability sex sexual orientation gender reassignment or identity pregnancy and maternity race religion or belief and marriage and civil partnership.
Following the submission of an application applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
