About the Organization

At Ronald McDonald House Charities BritishColumbia and Yukon (RMH BC) we envision a province where families stay closeto their sick children. Today 2 out of 3 Canadians live in a city or townwithout a childrens hospital. Our Mission is to give sick children the healingpower of being together with family.

As a champion of family-centered care weenable access to childrens hospitals by providing families with sick childrenaccommodation meals and wellness programs that support their emotional andphysical well-being.

In 1983 the first RMH BC House opened itsdoors in Vancouver with a 13-Bedroom House and over the years with anincrease in demand for this essential service construction of a new buildingwas 2014 a 73-bedroom House was unveiled on the grounds of BCChildrens Hospital along with a new 2000 sq. ft. RMH Family Room in SurreyMemorial Hospital. As the second-largest House in Canada and one of the largestin the world RMH BC will continue to grow and meet the needs of familiesacross BC and Yukon.

A new Family Room in University Hospital ofNorthern British Columbia (UHNBC) is planned to open this fall. We areanticipating a start date in September 2025.

Our team is thebackbone of our organizationserving our families supporting volunteers anddonors and spreading awareness every single day.

About the Position

TheRonald McDonald Family Room is a rest and respite space within UniversityHospital of Northern British Columbia for families with children receivingtreatment. With an overnight guest room laundry facilities full kitchen anda welcoming lounge the space is a refuge for parents siblings and patientsto step away from the medical environment and focus on being a family.

TheFamily Room is open 8:00 AM 8:00 PM 7 days a week. This position will be available 3-4 days aweek including evenings and weekends.

This role engageswith families staff visitors and donors which requires the ability tointeract in a thoughtful energized and forward-thinking manner. A preferredcandidate is a multifaceted person who is self-confident motivated and ableto work independently while being supported by volunteers. Reporting to theFamily Room Manager the Family Services Associate helps maintain day to dayoperations and the services the Ronald McDonald House BC and Yukon provides tofamilies at theUniversity Hospital of Northern BC.

The Family Services Associates Family Room will ensureeveryone who comes into the Family Room is made to feel welcome.

Key responsibilitiesinclude:

Reception

• Greet and welcome visitors to the Prince George Family Room to ensure a welcoming and seamless entry for visitors and guests who stay overnight.
• Organize daily administrative operations volunteer support and conduct housekeeping duties.
• Receive all incoming phone calls and answer questions remembering that every call may be that of a donor or family in need.
• Greet all visitors to Prince George Family Room.
• Provide orientation of the Family Room to all guests and visitors to ensure compliance with policies.
• Liaise with families social workers housekeeping staff hospital representatives donors and others.
• Orient new families to the Family Room and sleeping rooms as per orientation procedures.

Administration

• Support and supervise volunteers.
• Ensure security of Family Room and liaise with hospital security regarding any concerns
• Provide clerical assistance as needed and maintain filing system.
• Respond to emergencies in a timely manner and complete related incident reports for review by the Senior Director Family Services and Family Room Manager.
• Adhere to safety and emergency procedures.

Job SpecificCompetencies and Skills

• Alignment withthe mission and values of Ronald McDonald House BC and Yukon
• Ability to represent the RMH BC with a polished positive andprofessional demeanor and attitude at all times
• Acommitment to working cooperatively in a team environment with staffvolunteers families donors and the public
• Compassionate and caring with the drive to provide ahigh-quality level of service to the families we meet
• Self-motivated ability to work independently and as asupportive team member.
• Results driven high achiever highpositive energy.
• Organized and solutions oriented
• Active listener who enjoys meeting peopleat all levels.
• Basic knowledge of Microsoft Office (Teams Word andExcel)
• Ability to prioritize multi-task set andachieve deadlines.
• Clear and concise English language abilities both written and verbal.
• Some flexibility in scheduling is required based on the needs of the organization.

Experience andEducational Requirements

• Experience working with families or thosein emotional or crisis situations
• Experience in front line reception orcustomer service
• Experience with light housekeeping andphysically able to perform light duties including bed making and furniturearrangement
• Diploma or post-secondary education in Social ServicesCommunity Recreation or relevant field.
• Training in Sanyas Mental Health First Aid and Trauma Informed Carepreferred.

Disclaimer

The above statements are intended to describe the general nature andlevel of work being performed by people assigned to this classification. Theyare not to be construed as an exhaustive list of all responsibilities dutiesand skills required of personnel so classified. All personnel may be requiredto perform duties outside of their normal responsibilities from time to timeas needed.

Please note: all successful candidates will be required to undergo avulnerable sector criminal record check.

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