Office Specialist 2 | English/Spanish preferred - not required!

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The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by ourEquity North Starand our vision for a positiveRiSE organizational culturethat advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups women individuals with disabilities veterans LGBTQIA2S community members and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Join a mission that matters! As an Office Specialist with the Aging and People with Disabilities program you wont just be managing paperworkyou will be the initial point of contact at the front desk offering a warm welcome and essential this role youll be contributing to a mission that empowers dignity independence and care for some of our most valued community members. Your attention to detail organizational skills and commitment to service will help ensure older adults and individuals with disabilities receive the support they need to thrive.

We are seeking an Office Specialist (Office Specialist 2) Bilingual English/Spanish preferred to join our dedicated Aging and People with Disabilities (APD) team in Hillsboro.

Bilingual English/Spanish preferred:

You do not need to be bilingual to apply or be considered for this position. If you are bilingual we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language.

Together we can create lasting change!

Summary of Duties

Aging and People with Disabilities:

Our vision is that Oregons older adults people with disabilities and their families experience person-centered services supports and early interventions that are innovative and help maintain independence promote safety and well-being honor choice respect cultural preferences and uphold dignity. The services provided help people access the supports they need to live their best lives in the communities they choose and at every stage of life.

As an Office Specialist you will:

• Serve as the primary front desk receptionist providing courteous and efficient assistance to both telephone callers and walk-in clients.

• Answer incoming calls determine nature of contact and provide information route calls to appropriate staff forward calls to Voice Mail when staff is unavailable.

• Assess walk-in clients and telephone callers to determine service needs through effective communication.

• Refer individuals to appropriate community resourcesincluding local state and federal agenciesusing designated referral forms and knowledge of available support networks.

• Provide clerical support to case managers and eligibility staff including filing client information preparing and labeling case files and performing data entry.

Minimum Qualifications

• Two years of general clerical experience that includes keyboarding word processing or other experience generating documents; OR

• An associate degree in any field;OR

• An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

• Experience in scheduling appointments for individuals in crisis within high-volume environments managing competing deadlines with efficiency and sensitivity.

• Experience working in high-stress environments requiring de-escalation skills to manage emotionally charged situations and maintain safety for clients and staff.

• Experience gathering client information through interviews and intake processes to assess needs and match individuals with appropriate services and resources.

• Experience learning and adapting to new tasks workflows and computer systems with minimal supervision demonstrating quick uptake and consistent accuracy.

• Experience with clerical support tasks including filing organizing case files labeling and performing accurate data entry.

• Experience with providing front desk reception services assisting walk-in clients and telephone callers with professionalism and efficiency.

Attention all candidates!

Working Conditions

• Work Locations: Aging and People with Disabilities Office in Hillsboro.

• Hours: Work schedule is primarily 8:00 a.m. 5:00 p.m. Monday Friday in-person and on-site each workday at the Hillsboro ODHS office. Overtime may be offered but is not required including evenings or weekends.

• Travel: Occasional travel for meetings trainings and other related activities.

• This role involves handling sensitive topics related to trauma abuse and crises requiring a trauma-informed approach that is essential to ensure a safe environment.

• You may interact with individuals who have experienced trauma and may have difficulty managing their emotions.

• Be prepared for stressful situations that require quick decision-making to ensure safety for yourself and others.

Background Checks and Requirements

• If selected as a finalist we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire you will be required to complete the US Department of Homeland Securitys I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans preference:

• Veterans preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent full-time position and is represented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA) application questions or job-specific questions.

• The recruiter for this position is Nadja Rue. If you contact the recruiter please include the job requisition number: REQ-185016.