Technical Support/QA Engineer

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Technical Support/QA Engineer do at Fiserv

As a Technical Support/QA Engineer you will play a crucial role in maintaining and improving the quality of our software products. Your expertise will help ensure that our solutions meet the highest standards of performance and reliability. Working closely with development and product teams you will identify issues implement best practices and contribute to the continuous improvement of our QA processes.

You will implement and maintain monitoring solutions for server uptime resource utilization and application responsiveness as well as oversee health and performance of Web Application and MUX servers across QA UAT and Production environments.

In addition you will proactively identify and resolve issues using tools like Dynatrace Splunk and other monitoring platforms along with m server configurations deployments and patching to ensure stability and security.

You will also analyze logs and metrics to detect anomalies optimize performance and prevent outages as well as document environment management processes and best practices for cross-team knowledge sharing.

What you will do:

• Manage and maintain AWS environments across Non-Prod Cert and Production regions.
• Monitor and troubleshoot platform health in QA and UAT environments using Dynatrace and Splunk.
• Ensure high availability reliability and performance of cloud infrastructure.
• Collaborate with development and QA teams to support environment setup and deployments.
• Implement and maintain environment monitoring alerting and reporting solutions.
• Perform root cause analysis and resolve environment-related incidents.
• Document environment configurations processes and best practices.
• Collaborate with development and QA teams to support environment troubleshooting and incident response.

What you will need to have:

• 4 years of experience in software quality assurance.
• 2 years of experience in automation testing.
• 2 years of experience in performance testing.
• 2 years of experience in Agile methodologies.
• Bachelors degree in computer science engineering or a related field or an equivalent combination of education work and military experience.

What would be great to have:

• Experience in financial services/payments domain.
• Experience with AWS services cloud automation and infrastructure as code.
• Familiarity with CI/CD pipelines and release management is a plus.
• Experience in monitoring tools such as Dynatrace and/or Splunk.

Important info about this role:

• Were better together! This role is fully on-site.
• This is a full-time direct-hire position and no contract options or unsolicited agency submissions will be considered.
• In order to be considered you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.

Salary Range

These pay ranges apply to employees in New Jersey New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.