Manager Software Support Engineer team
Manager Software Support Engineer team
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Job Description
Who We Are
Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to work beyond the cutting-edge continuously pushing the boundaries ofscience and engineering to make possiblethe next generations of technology join us to Make Possible a Better Future.
What We Offer
Location:
Agrate MBITA DresdenDEU DublinIRL GrenobleFRAAt Applied we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness health and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.
Youll also benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.
We are looking for a Software (Technical) Support Engineer Manager to manage the Software Support Engineering team across the Greater European Region.
Key Responsibilities:
Manages Team of Professional Employees Accountable for managing a team of Software Support Engineers (SSE) who perform tasks such as system software troubleshooting software installation and equipment recovery software test and validation and operational training at our customers semiconductor fabrication locations.
Customer Escalation Partner Acts as the escalation point of contact on software issues from our customers meeting with the customer and supporting the team members on driving issues to closure through root cause analysis.
Data Driven Decisions Uses available KPI data to track team and software performance generating necessary reports to senior management and providing guidance on actions to improve productivity and overall team effectiveness.
Cross Functional Collaboration Works together with our software development customer account sales and business unit teams to resolve our customers high value problems and achieve mutually beneficial goals.
Employee Development Ensure employees can achieve great results through technical coaching mentoring and necessary development and compliance training. Identify areas for growth and improvement develop plans with employees to reach their career goals.
Department Productivity Uses experience to identify areas of improvement within the Software Support Engineering team. Creates develops and implements plans of productivity improvement with support from senior management.
Business Expertise
Applies understanding of the industry and how own area contributes to the achievement of objectives
Problem Solving
Identifies and resolves technical operational and organizational problems
Impact
Impacts the level of service and the teams ability to meet quality volume and timeliness objectives
Guided by policies and resource requirements within business unit department or sub-function
Interpersonal Skills
Guides influences and persuades others internally in related areas or externally. Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials core values.
Education: Preferably Bachelor or Masters degree (Computer Engineering Electronic Engineering Automation Engineering)
Experience: 7 - 10 Years
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes 50% of the TimeRelocation Eligible:
YesApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.
Required Experience:
Manager
Employment Type
Full-Time
