Ford Pro Elite Service Advisor
Ford Pro Elite Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Broadway Ford is the largest Commercial Truck Dealer in the St. Louis area and we are expanding. We are proud to be the only Ford Pro Elite Commercial Dealership in St. Louis. Our team values professionalism collaboration and a strong workplace culture built on respect and shared success. If you are looking for a career working with big trucks in a supportive environment with growth opportunities Broadway Ford Truck is the place to be.
Position Overview
We are seeking a Ford Pro Elite Service Advisor to join our team. The ideal candidate is motivated professional and a strong team player who can provide excellent customer service while supporting efficient shop operations.
Key Responsibilities
Greet customers promptly and professionally.
Listen to customer concerns and document vehicle issues accurately.
Recommend maintenance based on vehicle age mileage and service history.
Prepare accurate estimates for labor and parts.
Establish follow-up times and maintain regular customer updates.
Monitor repair progress and ensure timely completion.
Review final invoices for accuracy and explain services performed to customers.
Requirements
Minimum 3 years of experience in a service department.
Prior experience at a Ford dealership heavy truck shop or fleet service environment preferred.
CDK system experience is a plus.
Strong customer service and communication skills.
Proven ability to achieve high customer satisfaction.
Knowledge of truck and automotive systems.
Ability to thrive in a fast-paced team-oriented environment.
Positive energetic personality with professional integrity.
High school diploma or equivalent required.
Compensation and Benefits
Competitive pay with production bonus
Health dental and vision insurance
Paid holidays and vacation
PTO
401(k)
Company-supplied uniforms
Supportive knowledgeable team environment
Equal Opportunity
We are an equal opportunity employer committed to diversity and inclusion. Discrimination or harassment based on race color religion sex sexual orientation national origin disability pregnancy veteran status or any other protected category is prohibited.
Join the Ford Family. Be part of a brand that honors its legacy and invests in the future. Apply today and grow with us at Broadway Ford.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
