Description:
To develop and manage the Oracle Support relationship with a designated large account or small number of medium accounts throughout the engagement and to maximize the customers use of Support Services drive high degree of satisfaction and referenceability and to protect and enhance Support revenue streams.
Successful candidates should be experienced with troubleshooting and working directly with end user in the Cerner and/or Oracle Health EMR Production Environment
Represent the customer as a single point of contact within Oracle. Manage the contract or delivery engagement as defined by Oracle Service Support (OSS). Develop and maintain relationships with senior management across lines of business and third parties. Plan and deploy Support activities to ensure effective delivery within agreed budgetary constraints. Advise the account on the effective and efficient way to use Oracle support services and products tools systems interfaces and procedures. Assure and improve the quality of the service and maintain accurate account information. Assist in the renewal of Support contracts and contribute to pre-sales activities. Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.
Represent the customer as a single point of contact within Oracle. Manage the contract or delivery engagement as defined by Oracle Service Support (OSS). Develop and maintain relationships with senior management across lines of business and third parties. Plan and deploy Support activities to ensure effective delivery within agreed budgetary constraints. Advise the account on the effective and efficient way to use Oracle support services and products tools systems interfaces and procedures. Assure and improve the quality of the service and maintain accurate account information. Assist in the renewal of Support contracts and contribute to pre-sales activities. Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.
Career Level - IC3
Required Experience:
Senior IC
Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers—including 100 of the Fortune 100—representing a variety of sizes and industries in more than 145 countries around the globe. And Oracle's 110,000 gl ... View more