Consultant - Dgtl. Trnf.
Consultant - Dgtl. Trnf.
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Delivering end-to-end contact center digital transformation projects for the client Market research across best-in class practices contact center demands evolving trends etc. Understand client digital transformation needs & consult/provide customized solutions develop business case Well versed with process diagnostics due-diligence blueprinting activities etc. and savvy with PowerPoint and Excel Understand propose and pitch the key levers/differentiators to the client Participation in special / strategic projects from time to time Excel in developing strong client dialogue across all levels- Experience in managing design thinking workshops to re-imagine customer journeys future operating model best in-class practices- Experience in CX transformation opportunity identification solutioning comparative studies keeping in mind customer effort reduction improve straight through processing- Exposure to contact center economics through improved channel containment right channeling methodology etc.
Qualifications :
Minimum academic qualification : College Graduates (15 Years) basis our specific role requirement education proofs to be submitted at the time of joining/offers System working knowledge required: Basic Computer Knowledge (Citrix ADUC Windows OS basic internet and web-based applications) Language proficiency (English) - Good/ Excellent Lean Certified Should possess good analytical skills communication and negotiation skills. Excellent knowledge of Excel Word Power point & Minitab. Well versed with digital platforms across tools technologies automation analytics etc. Strong team player who thrives when working in a fast paced high energy and project oriented environment and accustomed to driving outcomes Action and results oriented self-driven person with high energy level analytical and structured quality focused and adaptable Flexible and capable of domestic and international travel
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Sales Experience
- Direct Sales
- Hyperion
- Financial Services
- Financial Concepts
- Banking
- Oracle EBS
- Securities Law
- Peoplesoft
- Oracle
- Financial Management
- Workday
