Service Consultant - Fixed Term Contract (PE&JHB)
Service Consultant - Fixed Term Contract (PE&JHB)
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1 Vacancy
Job Description
Discovery Vitality
Service Consultant
About Discovery
Discoverys core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart self-driven people to be their best. As global thought leaders Discovery is passionate about innovating in order to not only achieve financial success but to ignite positive and meaningful change within our society.
About Discovery Vitality RSA
Vitality is at the heart of Discoverys shared value model and aims to reward members for positive behaviour change. Vitality is a global thought leader in wellness and encourages members to live healthier lives. Vitality operates in a fast-paced and agile environment and has remained at the forefront of wellness thought leadership by delivering cutting edge innovation through bi-annual product launches. Within the team of 500 creative minds projects span across all areas including marketing finance data people MIS and actuarial servicing & operations systems strategic programs and wellness providing opportunities for a holistic experience. Vitality partners with leading partners to provide members with a superior rewards experience providing a dazzling service to our all they do Vitality people pride themselves in living the Discovery values and championing its core
purpose of making people healthier and enhancing and protecting their lives whilst being the everyday ambassadors.
Key Purpose
To ensure quality service delivery to all stakeholders while adhering to Discoverys SLA.
Areas of responsibility may include but not limited to
Self-motivated and pro-active
Team player
Assertive and has the ability to adapt to change
Able to prioritise and work under pressure
Very organised positive and service orientated
Always maintains professional behaviour
Attention to detail
Uses listening skills to identify problems
Receptive to clients complaints and queries
Education and Experience
Matric or equivalent qualification
A tertiary qualification (preferably a degree or diploma) or in the process of completing a tertiary qualification.
Minimum of 1 years worth of call centre experience with a strong focus on sales on retentions
Excellent communication skills
Proficiency in English
MS Office skills
FAIS accreditation highly advantageous
Employment Equity
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer we actively encourage and welcome people with various disabilities to apply.
EMPLOYMENT EQUITY
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer we actively encourage and welcome people with various disabilities to apply.
Required Experience:
Contract
Employment Type
Contract
