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As the Customer Experience Manager (Team Leader) you will be responsible for optimizing pricing execution systems and processes to improve accuracy maximize customer satisfaction and grow Schreiber profitability. You will collaborate cross-functionally to develop best in class processes and strategies to align with business objectives and ensure consistency across the organization.

This position will be located at our home office in Green Bay Wisconsin. We offer a hybrid work schedule with a minimum of 3 days a week onsite.

What youll do:

• Hire train coach establish and evaluate developmental activities for team members. Identify opportunities for professional growth.

• Develops a team culture of continuous improvement transformation accountability influence and advocacy of change through partners systems and processes for the entire customer experience team.

• Guides team in making decisions that directly impact the organizations cash flow and profitability.

• Work closely with Sales FP&A Product Strategies and Transportation to develop and maintain pricing policies guidelines and strategies to align with business objectives and ensure consistency across the organization.

• Monitor maintain and communicate KPIs enabling leadership to clearly understand outcomes and impact on financial results.

• Evaluate advocate for and maintain best practice pricing tools and practices to increase flexibility efficiency and accuracy.

What you need to succeed:

• 7-10 years Customer Experience Sales Supply Chain or Finance experience
• Demonstrated ability in leadership and organizational influence on behalf of the customer
• Strong analytical and quantitative skills
• Excellent communication organization and analytical skills
• Self-motivated creative and flexible

Eligible partners will receive:

• Get not one but TWO retirement benefits. When you join our employee-owned company youll be part of our Employee Stock Ownership Plan (ESOP) from day addition to an 8% 401(k) match into the ESOP Schreiber will contribute an extra amount about 8% of your earnings toward your retirement every year. Thats a company contribution of around 16% in retirement savings annually. Thats hard to beat!
• Earn bonus pay. Youll have an opportunity to earn incentive pay twice a year when we meet our company goals.
• Ready to make a move Receive a $10000 relocation bonus PLUS a generous relocation package if relocating more than 50 miles for a U.S. Salaried position.
• Childcare costs. Get up to $5000 annually to help you with the cost of childcare. Monthly contributions toward childcare expenses including independent babysitters.
• Earn $ for focusing on your health. Depending on your medical plan enrollment earn $1200 in your HSA or as a cash payout for prevention activities. Plus use your $600 lifestyle spending account for reimbursements related to health fitness weight management mental health and social wellness.
• Pursue development thats relevant to your role career goals and the company. Plus we offer tuition reimbursement if you want to further your education to grow in your role at Schreiber.
• Get access to medical prescription drug dental and vision benefits starting day one. This includes an onsite nurse and mental health counselor.
• Experience caring like youve never experienced it before. We have a program thats completely organized by and for other partners who need extra help. Its called Partners Helping Partners. We have hundreds of examples of partners organizing fundraisers to help out others going through a hard time.

Sound like a company youd like to be a part of Click Apply.

Need extra assistance with the application process Contact or call .

For positions that require any amount of travel: Valid drivers license auto insurance (at least state minimum- more might be required) acceptable driving record per Schreiber Foods discretion and vehicle that will ensure applicant can meet the travel necessities of the position are required.

Schreiber requires that an employee have authorization to work in the country in which the role is the event an applicant does not have current work authorization Schreiber will determine in its sole discretion whether to sponsor an individual for work authorization. However based on immigration requirements not all roles are suitable for sponsorship.

An Equal Opportunity Employer all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.

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