Service Support Coordinator - Japan
Service Support Coordinator - Japan
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Job Description
RESPONSIBILITIES
- Coordinate with Asia Service Administration in Manila for service transactions processing and customer support activities.
- Ensure accurate and timely submission of requests for processing of transactions across ERP and CRM systems.
- Work closely with Sales Field Service Engineers and other internal teams to ensure seamless service delivery where applicable
- Maintain audit-readiness and compliance with internal policies and industry regulations.
QUALIFICATIONS
- Minimum 5 years of relevant experience
- Knowledge of service operations or support functions
- Knowledge of ERP systems.
- Effective communication and interpersonal strengths
- Good command of English and Japanese (spoken and written)
- Demonstrated ability to collaborate across functions and regions.
- High attention to detail strong problem-solving skills and ownership mentality
TIME TRAVEL REQUIRED
- Occasional travel across Japan and Asia as needed (approx. 1020%).
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS:Safety. Integrity. . Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Think Big and Execute
- Act With Urgency
- Own It
- Drive Continuous Improvement
- Promote Transparent and Open Communication
- Learn and Seek Out Development
- Foster a Customer-First Mindset
- Lead by Example
At Vertiv were on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines from push notifications to generative AI. We design manufacture and service the products and solutions that keep the world connected. With $6.9 billion in revenue a strong customer base and global reach spanning over 130SJA1 countries we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to. If you are interested in applying or learning more about this role please visit the companys career page located on Experience:
IC
Employment Type
Full Time
Department / Functional Area
Key Skills
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