Customer Service Representative Science Based Company
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Job Location:
Homestead, FL - USA
Monthly Salary:
$ 17 - 21
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a Testing Services Representative to join our customer-focused this role you will serve as the first point of contact for clients seeking support with our testing services. You will handle inbound calls emails and inquiries related to our test laboratories help customers initiate and manage test programs and provide information about Q-Labs weathering light stability and corrosion testing solutions.
This is an ideal position for someone with strong communication skills technical aptitude and a passion for delivering excellent service in a science- and technology-driven environment.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone email and other channels.
- Assist clients with initiating and managing their testing projects including providing information on test procedures timelines pricing and logistics.
- Coordinate with internal teams to ensure timely execution and delivery of testing services.
- Educate customers on the appropriate testing options for their specific materials or products based on industry standards.
- Maintain accurate records of client interactions and project statuses using CRM and other systems.
- Support customers in understanding test results and final reports in collaboration with technical staff.
- Resolve issues efficiently and escalate complex cases as needed to appropriate departments.
- Stay current on Q-Labs testing capabilities services and technological advancements.
Qualifications
- Excellent verbal and written communication skills.
- Customer service or client-facing experience.
- Strong organizational and multitasking abilities.
- Comfortable learning technical concepts and explaining them to customers.
- Proficient with Microsoft Office Suite and CRM tools.
- Associate or Bachelors degree in a science engineering or business-related field.
- Experience in a testing laboratory manufacturing or technical sales environment.
- Familiarity with material testing standards (ASTM ISO etc.).
$17 - $21 an hour
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Latitude 33 Aviation is SoCal's premier company for private jet charter, aircraft management, and aircraft sales. Contact us today for more information!
