IT Support Technician
IT Support Technician
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Job Description
About us: Since 1962 Southern Industrial has helped install and maintain the manufacturing and industrial base that has fueled growth across the Southeast.
We have grown from a Carolinas-based crane and rigging company into the leading provider of turn-key industrial construction and plant maintenance services in the Southeast.
As part of EMCOR Group Southern Industrials ability to serve our customers is enhanced by EMCORs financial strength and national presence.
Southern Industrial Constructors INC. is seeking an IT Support Technician to work out of our Columbia SC office. This is an in office position. This role is part of an IT team and will have direct responsibility for the IT needs of 3 branch offices and several job sites. This person provides first-level support to end users for hardware software and network-related issues and performs back-office functions to ensure the facilities are performing optimally. This role will require experience with troubleshooting problems resolving or escalating issues and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Provision computers and mobile devices as needed.
- Respond to helpdesk tickets phone calls and emails in a timely and professional manner.
- Troubleshoot and resolve issues related to operating systems software applications hardware printing and networking. Escalate unresolved issues to teammates as needed.
- Assist in job site deployments including network installation and structured cabling.
- Assist with onboarding and offboarding tasks including account setup and equipment provisioning.
- Document solutions and contribute to the knowledge base to improve team efficiency.
- Manage IT assets and supplies.
- Ensure compliance with IT policies procedures and service level agreements.
- Actively participate in weekly IT meetings to discuss ongoing issues upcoming priorities and current project work.
Required Qualifications:
- High school diploma or equivalent; Associates degree in IT or related field preferred.
- 2 years of experience in a technical support or helpdesk role.
- Basic understanding of Microsoft Windows operating systems.
- Familiarity with Microsoft Office 365 Active Directory and common desktop applications.
- Willingness and ability to travel to company offices and job sites.
- Strong problem-solving and communication skills.
- Self-starter. Ability to work independently and as part of a team.
- Customer-focused with a positive helpful attitude.
Preferred Requirements:
- CompTIA A
- CompTIA Network
- ITIL Foundation certification
- Microsoft Certified: Modern Desktop Administrator Associate
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Notice to prospective employees:There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.
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Required Experience:
IC
Employment Type
Full-Time
