Shelter Manager
Shelter Manager
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Job Description
About the Role
The Shelter Manager plays a pivotal role in creating a safe compassionate and empowering environment for families and single women experiencing homelessness. This position combines strong operational leadership with a heart for serviceoverseeing daily shelter operations guiding staff and ensuring every client receives the support they need to move toward long-term stability and independence.
This is more than a management positionits a chance to make a lasting impact in the lives of those rebuilding their futures.
The following reflects the essential duties for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities of this job at any time. To perform this job successfully an individual must be able to perform essential duties satisfactorily with or without reasonable accommodations.
Key Responsibilities
Leadership & Supervision
Provide hands-on leadership to shelter staff volunteers and support teams fostering a culture of respect teamwork and accountability.
Oversee and mentor Assistant Shelter Manager Family Service Assistants and other staff ensuring smooth 24/7 operations.
Lead staff onboarding training and team meetings that build skills morale and mission alignment.
Program Oversight & Client Support
Ensure day-to-day operations reflect a trauma-informed client-centered approach where dignity and safety are prioritized.
Oversee intake and exit processes service planning and documentation to support individualized goals and successful program outcomes.
Collaborate with case managers and external partners to address residents housing employment health and emotional needs.
Respond effectively to client crises with appropriate safety protocols and support.
Maintain client satisfaction levels of at least 80% through strong communication and responsive support.
Operations & Facility Management
Ensure the shelter remains safe clean and well-resourced managing facility maintenance supplies and vendor relationships.
Coordinate client meals services and donations with staff and the Community Engagement Coordinator.
Maintain accurate reporting systems (HMIS Apricot Shelter Ready) to track progress and inform grants and board reports.
Community & Engagement
Lead or assist with life skills workshops community meetings and volunteer activities that enrich client experiences.
Serve as a positive ambassador of Operation HOPENorth Countys mission modeling values of compassion accountability and hope in daily interactions.
REQUIRED SKILLS AND ABILITIES
What You Bring
Education & Experience: Bachelors degree in Psychology Sociology Social Work or a related fieldor equivalent experience. At least 3 years in shelter or residential program management with knowledge of trauma domestic violence or substance abuse issues.
Skills: Strong critical thinking decision-making and problem-solving abilities; exceptional communication and cultural competence; skilled at balancing administrative oversight with compassionate leadership.
Technical: Proficiency with Microsoft Office Suite and experience with case management databases (Apricot/Bonterra preferred).
Certifications: CPR/First Aid required.
EXPERIENCE - EDUCATION
Bachelors degree in Psychology Sociology Child Development or equivalent experience.
Minimum of 3 years of experience in shelter management and experience with trauma domestic violence and/or substance abuse.
Prior experience with residential or transitional housing programs.
Prior experience working or volunteering with a non-profit preferred.
CPR-First Aid certification.
Proficiency with Microsoft Office including Word Excel Outlook and Apricot/Bonterra
WORK ENVIRONMENT
Indoor office setting
Frequent use of office equipment including computer keyboard and mouse
Moderate noise levels
Must have flexible availability weekends and evenings as needed
Must be available for On-Call Scheduling - one week per month
Required Experience:
Manager
Employment Type
Full Time
