Caesars Rewards Customer Service Specialist (Corporate)
Caesars Rewards Customer Service Specialist (Corporate)
Posted on :
28-08-2025
Employer Active
1 Vacancy
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Job Description
Description
Job Summary:
The Caesars Rewards Customer Service Department is a fun team that works behind the scenes to ensure a high quality of customer service is provided to our valued guests. Our team works in a fast-paced environment that requires communication with our operating leaders. We also provide outstanding service to targeted guests who may encounter a problem question or who may require assistance.
Responsibilities:
- Handling phone calls that can pertain to any CET property as well as the Caesars Rewards program.
- Communicating information related to the Caesars Rewards Program such as offers Reward Credits (redemption/earnings) Tier benefits Partners Visa and much more
- Documenting and solving Tier-level customer inquiries in a professional and timely manner
- Responding to large quantities of guest emails for the Western Region including Caesars Rewards within defined due dates.
- Performing problem resolution including service recovery via customer interaction (e.g. letters phone calls email)
- Using discretionary decision making and independent judgment in determining resolution through comp rooms meals or other methods when applicable.
- Tracking and communicating various forms of customer feedback to understand overall breakdowns and hidden dissatisfiers
- Acting as a role model (upbeat and positive) and presenting oneself as an asset to Caesars Entertainment and encourage others to do the same
- Completing all tasks assigned by the Total Service Central Supervisor and Manager
Required Skill Set:
- Full knowledge and understanding of the Caesars Rewards Program
- LMS CMS Micros Enterprise Bank and Oracle based tool experience.
- Must have excellent grammar spelling and writing skills
- Positive solutions-oriented extremely helpful ability to remain calm in difficult situations
- Ability to multitask in a fast paced environment being extremely organized
- Problem solving preferably in a hospitality-focused or customer service environment
- Flawless professional attendance and work ethic
- Adhere to regulatory departmental and company policies & procedures
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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