LN Concerts, Operations Manager

Job Summary:

WHO ARE WE

Live Nation Entertainment is the worlds leading live entertainment company comprised ofglobal market leaders: Ticketmaster Live Nation Concerts and Live Nation Media & is the global leader in event ticketing with over 500 million tickets sold annually andmore than 12000 clients worldwide. Live Nation Concerts is the largest provider of liveentertainment in the world promoting more than 40000 shows and 100 festivals annually fornearly 4000 artists in over 40 countries. These businesses allow Live Nation Media &Sponsorship to create strategic music marketing programs that connect over 1000 brands withthe 98 million fans that attend Live Nation Entertainment events each year. For additionalinformation visit .

Live Nations Concerts Division is where tours are born artists come to life and fans get toexperience the rush of live music. From our dozens of owned/operated Amphitheaters to ourGlobal Touring team from Ticketing and Venue Operations to Marketing and foster afun and upbeat work culture with no shortage of opportunities. With perks ranging from freeconcert tickets to dog-friendly offices to progressive benefits. Its no wonder we arecertified as aGreat Place to Workorganization and one of People Magazines 50 Companies that Care. We want everyone to feellike they belong and can thrive in our community so we strive to help you achieve your careerand personal goals. Live music is our passion and where we find our common ground. There hasnever been a better time to join Live Nation.

WHO ARE YOU

Passionate and motivated. Driven with an entrepreneurial spirit. Resourceful innovativeforward thinking and committed. At Live Nation Entertainment our people embrace thesequalities so if this sounds like you then please read on!

THE JOB:

The Operations Manager will be responsible for leading and coordinating all aspects of facility operations and maintenance to ensure the venue operates efficiently and delivers an excellent experience for every event. This includes providing strategic direction and hands-on oversight of front-of-house and back-of-house functions managing preventive maintenance programs overseeing third-party vendor and contractor relationships working with municipal and regulatory partners developing and executing staffing plans and ensuring smooth set-up and tear-down for events. The ideal candidate will be committed to maintaining high standards of safety service and operational performance while fostering a positive and collaborative work environment.

WHAT THIS ROLE WILL DO:

• Lead all venue operations with authority and precision ensuring flawless execution across FOH BOH security ticketing guest services and facility maintenance for events ranging from intimate shows to 18000 capacity concerts.
• Own the annual operational budget forecast control labor and overhead costs manage payroll and track variances to meet or exceed financial performance targets.
• Recruit develop and lead a high-performing team of full-time managers supervisors and 200 seasonal event staff fostering a culture of excellence accountability and inclusivity.
• Oversee event-day operations with a command presence directing ingress/egress real-time incident resolution emergency response coordination and on-site vendor/sponsor activations.
• Serve as the operational liaison with municipal agencies including police fire rescue traffic control and health inspectors ensuring all events are compliant safe and city-supported.
• Safeguard operational integrity by maintaining surveillance systems crowd control infrastructure communication equipment and venue assets in peak condition.
• Champion guest experience excellence ensuring accessibility needs are met service recovery programs exceed expectations and fan milestones are celebrated.
• Enforce and elevate compliance with health safety liquor control permitting ADA requirements and corporate standards.
• Deliver accurate timely reporting including incident documentation operational KPIs and required governmental filings.
• Partner cross-functionally with marketing sponsorship and production to ensure operational alignment with revenue-driving initiatives.
• Act as a culture carrier modeling the organizations values of respect integrity teamwork and operational excellence.

WHAT THIS PERSON WILL BRING

Required:

• Prove leadership experience (minimum 5 years) in live entertainment venue management or large-scale event operations.
• Proven track record managing budgets and teams of 100 staff across multiple operational areas.
• Expert knowledge of venue/facility operations safety regulations compliance frameworks and risk management.
• Strong financial command: budget creation cost control labor optimization and vendor negotiations.
• Management skills: decisive under pressure with a demonstrated ability to protect staff fans and the business.
• Exceptional communication and stakeholder management skills including direct engagement with executive leadership and government officials.
• Proficiency in Microsoft Office Suite Workday project management tools and ticketing platforms.
• Ability to work unconventional hours (nights weekends holidays) and travel as required.

Preferred:

• Bachelors degree in business hospitality or related field.
• Experience leading operations in premier venues with annual attendance of 200000 or comparable scale.
• Established relationships with municipalities public safety officials and regulatory agencies.
• Expertise in managing seasonal/part-time staffing models exceeding 200 team members.
• Advanced operational planning and risk management experience.

BENEFITS & PERKS- Our motto is Taking Care of Our Own through 6 pillars of benefits:

HEALTH: Medical vision dental and mental health benefits for you and your family with access to a health care concierge and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets generous paid time off including paid holidays sick time and personal days

WEALTH: 401(k) program with company match stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses plus fertility adoption foster or surrogacy support

CAREER: Career and skill development programs with School of Live tuition reimbursement and student loan repayment

OTHERS: Volunteer time off crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity andinclusion. You will be working in an inclusive environment and be encouraged to bring yourwhole self to work. We will do all that we can to help you successfully balance your work a growing business we will encourage you to develop your professional andpersonal aspirations enjoy new experiences and learn from the talented people you will beworking talent that matters to us and we encourage applications from peopleirrespective of their gender race sexual orientation religion age disability status or caringresponsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age(40 and over) ancestry color religious creed (including religious dress and grooming practices)family and medical care leave or the denial of family and medical care leave mental or physicaldisability (including HIV and AIDS) marital status domestic partner status medical condition(including cancer and genetic characteristics) genetic information military and veteran statuspolitical affiliation national origin (including language use restrictions) citizenship race sex(including pregnancy childbirth breastfeeding and medical conditions related to pregnancychildbirth or breastfeeding) gender gender identity and gender expression sexual orientationor any other basis protected by applicable federal state or local law rule ordinance orregulation.

We will consider qualified applicants with criminal histories in a manner consistent with therequirements of local ordinancesand consistent withsimilar and / or applicable laws inother areas.

We also afford equal employment opportunities to qualified individuals with a disability. For thisreason Live Nation will make reasonable accommodations for the known physical or mentallimitations of an otherwise qualified individual with a disability who is anapplicant consistent with its legal obligations to do so including reasonable accommodations related to pregnancy inaccordance with applicable local state and / or federal law. As part of itscommitment to makereasonable accommodations Live Nation also wishes to participate in a timely good faithinteractive process with a disabled applicant to determine effective reasonableaccommodations if any which can be made in response to a request for are invited to identify reasonable accommodations that can be made to assist themto perform the essential functions of the position they seek. Any applicant who requires anaccommodation in order to perform the essential functions of the job should contact a HumanResources Representative to request the opportunity to participate in a timely interactive

process. Live Nation will also provide reasonable religious accommodations on a case-by-casebasis.

HIRING PRACTICES:

Thepreceding job description has been designed to indicate the general nature and level of workperformed by employees within this classification. It is not designed to contain or be interpretedas a comprehensive inventory of all duties responsibilities and qualifications required ofemployees assigned to this Nation recruitment policies are designed to place the most highly qualified persons availablein a timely and efficient manner. Live Nation may pursue all avenues available includingpromotion from within employee referrals outside advertising employment agencies internetrecruiting job fairs college recruiting and search firms.

The expected compensation for this position is:

** Pay is based on a number of factors including market location qualifications skills and experience.