Assistant Housekeeper, Crowne Plaza Changi Airport

To continuously attract repeat stays guests impression and the comfiness of their room plays a huge part. As an Assistant Housekeeper youll assist to ensure all aspects of housekeeping and laundry day to day operations are running smoothly - and ensure high standards are met to deliver memorable and unique guest experiences.

A little taste of your day-to-day

Every day is different but youll mostly be:

• Make sure the quality of housekeeping and laundry services is always superb - we have standards - but its down to you to make rooms special and memorable for guests
• Schedule routine inspections of all guest rooms and public areas to ensure furnishings rooms equipment linens public restrooms lobby etc. are clean and in good repair to meet guest satisfaction when Assistant Executive Housekeeper is absent
• Carry out special requests from guests VIPs repeat visitors and club members
• Help guests with their questions and complaints to achieve complete guest satisfaction
• Look smart - wear your uniform with pride
• Build rapport and strong relations with team members and ensure that their performance is effectively managed
• Communicate clearly with Executive Housekeeper on all Housekeeping Department matters
• Assist Executive Housekeeper to conduct daily meetings routine cleaning programs plan and assign work ensuring you always have the right staffing numbers
• Acts on behalf of the Assistant Executive Housekeeper if he/she is absent
• Liaise with different departments when there are Housekeeping matters that involve them
• Appraise appearance discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
• Assist with deep cleaning projects and/or assist housekeeping staff during high volume periods
• Monitor and ensure that Housekeeping personnel provide courteous and prompt services to guests
• Help prepare and monitor the hotels annual budget with a focus on increasing profitability
• Monitor and control departmental costs to maximise profitability
• Carry out the special requests from guests VIPs repeat visitors and club members

What we need from you

A minimum qualification in Diploma in Hospitality & Tourism

At least 3 years of experience in the a supervisory level including management experience

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race color religion sexual orientation gender identity national origin protected veteran status or disability. We promote a culture of trust support and acceptance. Always welcoming different backgrounds experiences and perspectives.

IHG gives every member of the team the room they need to belong grow and make a difference in a collaborative environment. We know that to work well we need to feel well both inside and outside of work and through our myWellbeing framework we are committed to supporting wellbeing in your health lifestyle and workplace.

So join us and youll become part of our ever-growing global family.