Senior Manager - ServiceNow Developer
Senior Manager - ServiceNow Developer
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Job Description
Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Senior Manager - ServiceNow Developer
In this role your primary responsibility is to Collaborate with IT stakeholders to gather business requirements related to the ITSM module and HAM pro module in ServiceNow. Conduct interviews workshops and requirement gathering sessions with stakeholders to understand their needs and pain points.
Responsibilities
Translate business requirements into functional and technical specifications ensuring clarity and completeness to ensure approved defect free implementation.
Work closely with the ServiceNow development team to ensure the successful implementation of business requirements.
Designing advanced ServiceNow Portal/Catalog/Enhancement to enable greater usability of ServiceNow by end users.
Conduct user acceptance testing (UAT) to validate that the implemented solution meets the defined requirements.
Stay up to date with industry best practices and trends in ServiceNow and IT service management.
Design and develop AI models and algorithms to meet business needs leveraging ServiceNow Gen AI capabilities.
Collaborate with developers and data scientists to integrate AI solutions with existing systems and platforms ensuring seamless interoperability.
Stay updated with the latest trends and advancements in AI technologies specifically related to ServiceNow Gen AI and make recommendations for their implementation.
Qualifications we seek in you!
Minimum Qualifications
IT Graduate
Relevant experience of development experience on any modules of ServiceNow custom applications and on Service Portal.
Good platform knowledge Core ITSM module HAM Pro module Automation & Integrations
Knowledge of ITIL methodologies and processes.
ServiceNow certification(s) preferred.
Preferred Qualifications
Must have in-depth hands-on experience developing scoped and service Portal apps using Appe engine studio.
Should have experience designing and architecting the business applications on ServiceNow platform.
Strong analytical problem solving and collaborative skills.
Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity
physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Senior Manager
Employment Type
Full Time
