Technology Site Support Lead
Technology Site Support Lead
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Job Description
This is an onsite position (5 days per week) working in our office at Phoenix AZ. Candidates applying must be residing within a 50-mile commutable distance to the job location.
At West were a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily Wests indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future
Theres no better place to join an inclusive community of professionals with opportunities for lifelong learning growth and development. Supported by benefit programs we empower the physical mental emotional and financial health of our team members and their families.
We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.
Job Summary
Essential Duties and Responsibilities
- Provide support for IT systems and End-Users in the facility including but not limited to: Shop Floor Systems (SFS) Manufacturing Execution Systems (MES) Enterprise resource planning (ERP) Virtual and Physical servers LAN/WAN equipment desktop computers and laptops communication and collaboration systems
- Problem determination and resolution through existing procedures but also identifying new ways to resolve unexpected problems
- Subject Matter Expert for local site support on all major and more complex Digital and Transformation technologies
- Driving and coordinating IT security for local site with support from corporate Subject Matter Expert
- Collaborate with the regional and global Digital and Transformation organization to maintain the service catalogue and Service level agreements in alignment with global / regional and site-specific IT services
- Participate in local regional and global Digital and Transformation projects coordinate roll-out of same on local site level and leading local Digital and Transformation projects
- Performs other duties as assigned based on business needs/ Utilize and leverage Service Management tools for tracking of workloads
- Professional attitude in maintaining a clean orderly and safe work area
- Exemplary behavior in IT security related topics
- Participate in on-call support rotation
- Conforms with and abides by all regulations policies work procedures instruction and all safety rules
- Act in accordance with the companys Guiding Principles and adherence to the corporate Code of Conduct
- Compliance to all local site Environmental Health and Safety regulations
- Compliance to all local site company policies procedures and corporate policies
- Other duties as assigned
Education
- Bachelors Degree or equivalent experience in Computer Science required
Work Experience
- Minimum 5 years of experience of IT support and / or IT operations ideally in regulatory manufacturing environment required
Preferred Knowledge Skills and Abilities
- Excellent interpersonal skills and communication skills
- Strong service orientation
- Open to change and prepared to drive change
- Ability to work on own initiative and to meet strict deadlines
- Strong project management and coordination skills
- Experiences in collaboration within international teams
- Required Language: English
- Has advanced and specialized expertise typically developed through a combination of job-related training and considerable on-the-job experience
- Completes assignments and facilitates the work activities of others; may coordinate work beyond own area
- Proposes improvements to processes
- Acts as a lead coordinating the work of others but is not a supervisor
- Works autonomously within established procedures and practices
- Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
- Support and contribute in Lean Sigma programs and activities towards delivery of the set target
- Able to comply with the companys safety policy at all times
- Able to comply with the companys quality policy at all times
- Desktop support incl. MS Office Suite; MS Windows Server administration; Network technologies/protocols and administration; Microsoft Active Directory #LI-AP1 #LI-HYBRID
License and Certifications
- Information TechnologyInformation Technology Infrastructure Library (ITIL) ITIL Foundation Certification preferred
Travel Requirements
Physical Requirements
West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe treated fairly valued and respected. We do not discriminate on the basis of race religion color national origin gender sex gender identity sexual orientation age marital status veteran status disability status or other applicable legally protected characteristics. Where permitted by law employment with West Pharmaceutical Services Inc. or any of its subsidiary or affiliate companies is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.
Employment Type
Full Time
