Home Equity Process Owner

Location:

About the Job

The Home Equity Process Owner will collaborate across the Home Lending organization to define document and optimize the Home Equity process. This role involves evaluating designing and improving business processes for better efficiency speed and quality. The candidate must work closely with cross-functional teams to support data-driven decision-making and operational excellence. They will use continuous improvement tools methodologies and analytical skills to help prioritize process improvements based on data and user feedback. Additionally they are responsible for consistent documentation of Home Equity processes including system-level SOPs for training and job aids.

Essential Job Functions

Leading into the Launch of Home Equity in 2025 and 2026 the Home Equity Process Owner will play a key role in the design and implementation of the improved Home Equity process by:

• partnering with existing stakeholders to understand current process and pain points
• understanding the desired outcomes and how they influence changes to existing processes
• convert user feedback and technical specs into procedural flows that help technology partners and end users stay aligned on the design
• work closely with technology teams to bridge the communication between technology partners and stakeholders.

Post launch in 2026 the Home Equity Process Owner will regularly:

• Lead in delivering backlog items through process definition compliance reviews and stakeholder engagement working with change management and leadership teams to implement changes.
• Partner with internal stakeholders to identify process improvements via objective data-driven analysis
• Collaborate to find solutions for complex problems using ingenuity and innovation.
• Foster an atmosphere of openness and inclusiveness across teams by building cooperative relationships across the organization to achieve business objectives.
• Maintain process maps and job aids for Home Equity originations including exit criteria quality metrics regulatory controls and turnaround times.
• Adopt an E2E mindset understanding the interplay between sales and fulfillment processes.
• Demonstrate strategic thinking by anticipating client needs and solving complex problems contributing to business strategy execution.
• Continuously learn new tools processes or approaches to improve team capabilities and existing processes.

Required Skills:

• 5 years in business consulting or a transformational role to include working with customer facing businesses and/or customers. Substantiated comfort level with senior leadership across an organization without boundaries; understands the business model and how to navigate to achieve desired outcomes.
• Extensive banking experience (lending preferred home lending advantageous).
• Strong analytical skills.
• Competence in understanding and learning the supported software application platform(s).
• Capability to work effectively in group/team settings with strong collaboration skills.
• Ability to work independently with minimal supervision.
• Accountability for tasks and actions.
• Proficient written and verbal communication skills.
• Familiarity with Agile methodologies.
• Proficiency in MS Word Excel and PowerPoint.
• Proficient at identifying performance measurements consulting on dashboards and monitoring of on-going performance.
• Driven to deliver on commitments remove barriers and effectively leverage resources to deliver quality results.

Competencies:

• Business Acumen Understands business models strategies financial and risk impacts; knowledgeable in current and future policies practices and trends.
• Peer Relationships - Quickly finds common ground solves problems collaboratively represents interests fairly gains trust supports peers and encourages teamwork.
• Problem Solving Recognizes anticipates and resolves various organizational operational or process issues using appropriate tools and techniques.
• Communication Skills Skilled in written verbal and presentation communication across various settings and audiences.
• Drives for Results - Consistently exceeds goals anticipates client needs adapts to feedback and pushes for results.
• Interpersonal Savvy - Relates well to all levels builds effective relationships uses diplomacy and handles high-tension situations calmly.
• Decision Quality - Makes strategic decisions based on analysis wisdom experience and judgment; sought out for innovative solutions and advice.
• Demonstrates Keys leadership competencies consistently.

Preferred Skills:

• Knowledge of coding principles
• Experience in digital technology delivery
• Certifications (CCBA CSPO CSM)
• Lean or Six Sigma certifications

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $71000 to $84000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation.

Please click here for a list of benefits for which this position is eligible.