Member Care Scheduler - Oshkosh
Member Care Scheduler - Oshkosh
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1 Vacancy
Job Description
Job Details
Description
Essential Duties and Responsibilities
- Understand the Members their Assessment their Needs and Outcomes.
- Utilize and maintain the Scheduling Software Program leading to appropriate Member Care accurate schedules increased internal and external customer satisfaction and efficient billing practices.
- Develop and maintain Home Care and Community Supported Living schedules to meet Members needs on a bi-weekly rotation. Schedules must match authorized services.
- Members are to receive services; Members are not to be left unattended. The Member Care Scheduler is heavily relied upon to ensure Clients receive services.
- Ability to multi-task and ability to work in a fast paced environment with excellent internal and external customer service skills.
- Answer phones and text messages with professionalism and respond appropriately to the needs of our internal and external customers.
- Assist with maintaining and updating employee exceptions on a daily basis.
- As Member conditions change maintain and update all systems processes computer applications and documentation including Schedules. Such changes may require a change to the caregiver/employee Information/Schedules as well.
- Listen and respond to internal and external customers needs and concerns in a professional manner. Work with the Team to politely resolve such.
- Develop and maintain on-call schedule for direct care employees must meet on-call expectations.
- On call responsibilities for evenings weekends and holidays on an established rotation schedule.
Qualifications
EDUCATION/QUALIFICATIONS
- A Bachelors degree in Human Services Psychology or Supply Chain Management. An Associates Degree will be considered. Or related field with two (2) years experience working with elders or persons with disabilities
- Possess advanced computer and telecommunication skills with proficiency in Microsoft Office Suite.
- Excellent organizational time management and critical thinking skills.
- An energetic outgoing detail-oriented person who demonstrates strong written and verbal communication skills.
- Ability to be resourceful and proactive when issues arise.
Required Experience:
Senior IC
Employment Type
Full-Time
