Program Operations Lead
Program Operations Lead
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Empowering lives healing hearts embracing future
The Operations Lead is responsible for supporting the management development and execution of specific programs/portfolios within NavieGo the Patient Programs division of BioScript Solutions. This role oversees a team of direct reports while ensuring the successful delivery of program objectives. This role will collaborate closely with the Program Manager to drive operational excellence foster team engagement and maintain strong client and stakeholder relationships.
What we offer (and why youll love it here!):
- Growth Opportunities: Committed to fostering a culture of growth where every team member is encouraged to pursue new skills expand their knowledge and advance their careers.
- Vibrant Culture: Over 1500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
- Our People Say It Best: Compensation: Competitive salary incentive program and comprehensive benefits package.
- What & Where: Toronto ON Montreal QC or Moncton NB & Full-Time Permanent
- Closing Date: September 5th 2025
At BioScript were not just a companywere a fast-growing company always putting patients first. Recognized as one of Canadas Best Managed Companies we believe in pushing boundaries setting trends and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey
Your Mission
- Lead and manage a team of reimbursement specialists and administrative staff providing coaching development and performance management.
- Ensure efficient and effective program operations including reimbursement patient coordination and administrative workflows.
- Conduct regular team meetings and one-on-one check-ins to provide guidance address challenges and promote a positive work environment.
- Oversee administrative functions such as scheduling resource allocation and documentation to ensure seamless program execution.
- Collaborate with the Program Manager to evaluate program strengths identify areas for improvement and implement process enhancements.
- Work with internal teams including analytics training and finance to ensure accurate reporting compliance and financial reconciliation.
- Maintain direct communication with clients and stakeholders to address operational concerns and drive service excellence.
- Ensure adherence to all regulatory compliance and quality assurance requirements including audit readiness adverse event and product quality complaint reporting.
- Support quality assurance initiatives (data integrity) including corrective and preventive action (CAPA) activities and process improvements.
- Attend industry conferences as appropriate to enhance program visibility and foster professional relationships.
What You Bring to the Table
Education:
- A Bachelors degree or an equivalent combination of experience and education is required.
- Bilingualism in French & English is a strong asset.
- A minimum of 2-4 years of experience in a healthcare pharmaceutical or patient supportrelated field.
- Experience in a leadership role with direct reports preferably within healthcare patient support PSP operations or related industries.
- Lean Six Sigma certification or experience is an asset.
- Strong people management skills with a passion for coaching and team development.
- Proven ability to manage multiple priorities and projects simultaneously.
- Excellent organizational problem-solving and decision-making abilities.
- Effective communication and interpersonal skills for engaging with clients stakeholders and team members.
- Ability to analyze program performance metrics and implement improvements.
- Adaptability to dynamic program needs and a fast-paced environment.
- General knowledge of reimbursement patient support programs and funding mechanisms.
- Proficiency in Microsoft Office Suite and other relevant program management tools.
- Strong financial acumen with an understanding of budgeting and resource allocation.
Compensation: At BioScript your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role level and geographic location.
We are committed to creating an inclusive and accessible work environment across accordance with applicable provincial legislation including Quebecs Charter of the French Language this job posting is provided in both French and English when required. For positions based in Quebec French language proficiency is required to perform day-to-day duties. Bilingualism (French and English) is required for this positionto effectively communicate with internal and external stakeholders.
Were proud to be an equal opportunity employer.As a people-centric organization were committed to fostering awelcomingculture free of discrimination andtoproviding ahealthy andsafework environmentwhereall team memberscanthrive as our commitment to diversity inclusion belonging and equity we strive to provide an accessible workplace where individuals feel valued respected and supported every day.
We encourage and accept all applications however only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries please email the talent acquisition team at
Ready to make your mark If youre passionate about transforming ideas into extraordinary results and excited to join a forward-thinking team we want to hear from you!
Employment Type
Full-Time
