Inside Customer Success Manager

Join Axon and be a Force for Good.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact
As a Customer Success Manager (CSM) at Axon you will be the primary post-sales contact for our small-market customers ensuring they maximize the value of their investment. The ideal candidate is a tech-savvy customer-focused professional who can partner with clients to enhance their workflows using Axons products.

Work Location: This role is based out of either our Boston MA or Scottsdale AZ offices and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays with the flexibility to work remotely on Mondays unless there is an approved workplace accommodation. We believe that connection fuels innovation and our in-office culture is designed to foster meaningful teamwork mentorship and shared success.
Reports to: Inside CS Tead Lead

What Youll Do

• Serve as the primary point of contact for a diverse portfolio of customers providing day-to-day support and strategic guidance.
• Lead training webinars and customer calls ensuring clients are well-equipped to leverage Axons solutions.
• Develop a deep understanding of Axons product ecosystem and guide customers through seamless implementation.
• Share industry best practices to proactively address customer needs and drive product adoption.
• Collaborate with Axons Support team and other cross-functional teams to manage and resolve customer escalations.

What You Bring

• Bachelors degree or equivalent professional experience.
• 3 years in a customer-facing role preferably in SaaS technology or a related field.
• Proven track record of building and maintaining strong customer relationships.
• Self-motivated team-oriented and customer-obsessed with a drive to exceed expectations.
• Exceptional communication skillsboth verbal and writtenalong with strong organizational and presentation abilities.
• Proven capacity to efficiently manage heavy caseloads in a fast-paced environment while maintaining attention to detail.

Benefits that Benefit You

• Competitive salary and 401(k) with employer match
• Discretionary paid time off to support work-life balance
• Paid parental leave for all employees
• Comprehensive medical dental and vision plans
• Wellness programs including fitness initiatives and mental health support
• Ongoing learning & development opportunities
• A dynamic collaborative work environmentplus snacks in the office!

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.