Regional Key Account Management Team Lead, Asia
Regional Key Account Management Team Lead, Asia
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Job Description
About Toll Group
At Toll we do more than just logistics - we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post
Overview
This position will lead a high-performing team of Key Account Managers (KAMs) to drive strategic growth deliver exceptional customer experiences and strengthen long-term partnerships across the Asia region. This role blends strategic leadership business development and operational excellence to expand market share grow profitability and maintain Toll Groups reputation as a trusted logistics partner.
As both a leader and an active account manager you will own relationships with key strategic clients develop tailored solutions and ensure our services consistently exceed expectations. You will also identify new opportunities nurture existing accounts and inspire your team to achieve ambitious growth targets.
Strategic Leadership & Growth
Lead coach and develop a team of Key Account Managers (KAMs) across multiple countries in Asia.
Drive acquisition of new strategic accounts and growth of existing clients through cross-selling and up-selling.
Develop and execute account strategies to increase share of wallet and profitability for the region.
Partner with Global/Regional Account Owners to create and execute joint account plans.
Conduct regular business reviews (monthly quarterly annual) with clients to review performance KPIs and opportunities.
Key Account Excellence
Serve as the senior point of contact for high-value clients ensuring all contractual obligations service level agreements and KPIs are met or exceeded.
Build and maintain strong trust-based relationships with decision-makers at all levels from senior management to executive leadership.
Proactively manage client escalations resolve service issues and maintain high levels of client satisfaction.
Identify opportunities to implement innovative solutions including digital tools and integrated service offerings to enhance client value.
Business Development & Innovation
Leverage industry knowledge to design tailored solutions that reduce logistics costs and improve operational efficiency for clients.
Stay informed on market trends competitor activity and emerging technologies to keep Toll competitive.
Foster collaboration with operations product heads and other internal stakeholders to ensure seamless delivery of solutions.
Operational & Financial Management
Ensure accurate KAM system updates including pipeline management and client engagement records.
Oversee rate negotiations contract preparation and compliance with company standards.
Monitor client performance revenue streams and profitability taking corrective action as needed.
Support finance teams in managing collections (DSO) when required.
Previous Work Experience & Qualifications
Bachelors degree in Business Marketing Supply Chain or related field (or equivalent experience).
Postgraduate or professional certifications in logistics sales leadership or account management are advantageous.
8 years in strategic account management sales or business development within freight forwarding logistics or supply chain.
3 years in a leadership role managing a multi-country or regional team.
Proven track record of achieving revenue growth and expanding client portfolios.
Expertise in both international and domestic logistics solutions.
Skilled in presenting negotiating and influencing senior stakeholders.
Strong analytical skills and ability to interpret data for business decision-making.
High proficiency in Microsoft PowerPoint Excel Word; experience with KAM systems (Salesforce preferred).
Personal Attributes
Strategic thinker with a results-oriented mindset.
Strong communicator who can inspire influence and build trust.
Resilient and adaptable in fast-paced dynamic environments.
Culturally aware with the ability to work effectively across diverse teams and regions.
High integrity and commitment to delivering exceptional customer value.
What moves you
At Toll you can help play a vital role in delivering what matters. From food fuel medicine and rescue services we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach our 16000 people bring a passion for progress. We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further.
Are you excited about this role but are concerned you dont meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll we value a diverse inclusive and authentic workplace so if youre interested in this role but your past experience doesnt align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages ethnicities genders and abilities.
To find out more about us visit
You must be entitled to work in Singapore and be prepared to undertake pre-employment checks including a criminal history check and medical.Employment Type
Full-Time
