Help desk Technician
Help desk Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities May Include
Must be willing to work any shift.
* Responding to customer inquiries via phone IM online networks and/or email troubleshooting and resolving issues with credit card processing.
* Troubleshooting and Point-Of-Sale hardware software and/or network connectivity issues.
* Facilitating customer supply requests based on guidelines developed by Customer Supply Management (CSM).
* Supporting consumers and Marketer/Dealer through retrieval requests and chargeback inquiries in Credit Card Settlement System.
* Supporting Marketer/Dealer inquiries concerning credit card batch totals and reconciliation.
* Maintain appropriate paperwork and records and required to meet established job performance targets which include customer service productivity and quality standards.
* Maintain technical proficiency in all software hardware and web-based software and platforms assigned and applicable to the role.
* Supporting Marketer/Dealer requests regarding Phillips 66 extranet sites (Bizlink / Lubestream).
Position Requirements Basic/Required:
* Legally authorized to work in the job posting country
* High School Diploma or GED equivalent
* Willing and able to be available for any current shift including overnight (8pm to 8am) evenings weekends and holidays
Preferred:
* Marketing business insight
* Familiarity with EPOS equipment
* Demonstrated ability to effectively work within a team environment
* 1 or more years of Information Systems Help Desk / Support experience
* Knowledge of communication devices/methods such as Broadband VSAT and DSL
* Access to and knowledge of downstream systems which interface with the Credit Card System
* Intermediate knowledge of all Microsoft Office software applications
* Intermediate knowledge of computer DSL and VSAT hardware
* Ability to define problems collect data establish facts and draw valid conclusions
* Ability to learn other software and web-based applications per the requirements of this role
* Ability to read analyze and interpret general business periodicals professional journals technical procedures and computer products
* Ability to write professional reports business correspondence and procedure manuals
* Ability to effectively present detailed information and respond to questions from groups of managers clients and/or customers
* Excellent interpersonal and communication skills
** Looking for all shift schedules from day evenings weekends and overnights.
Required Experience:
IC
Employment Type
Contract
