FAS NPI and Partners

Were Hiring: New Product (NPI) and Partner Field Application Scientist
Location: Oxford with remote working through our Smart Working policy and global travel
MSc or Ph.D. in Life Sciences required
Join Oxford Nanopore Technologies

Oxford Nanopore Technologies is seeking a New Product (NPI) and Partner Field Application Scientist to join our Commercial Operations team. This is a unique opportunity to work at the forefront of genomics innovation supporting early access and developer projects that shape the future of molecular diagnostics clinical research and applied science.

Youll collaborate with global partners and internal teams to deliver hands-on technical support gather product feedback and drive continuous improvement across our cutting-edge platforms.

Key Responsibilities:

• Manage technical relationships with developer evaluation and early access customers and partners.
• Coordinate and deliver training demonstrations and solution evaluations with external partners and beta sites.
• Work directly in customer labs to run new workflows end-to-end and gather feedback on product performance and usability.
• Provide technical support during early access phases including setup optimization workflow implementation validation and data analysis.
• Collaborate with internal teams including FAS Translational Applications Sample Tech R&D Bioinformatics Regulatory and Product Management.
• Establish communication and visit plans for assigned customers/partners based on project milestones and business priorities.
• Provide scientific and application feedback to improve workflows and align product development with business goals.
• Share responsibility for completing external partner projects within agreed timelines.
• Contribute to internal product evaluations lab testing experimental design usability studies and documentation.
• Provide strategic and competitive insights to marketing sales and product development teams.
• Record and document all customer interactions in ONTs CRM system.
• Represent ONT at conferences seminars and webinars relevant to assigned projects.
• Collaborate with Global Support and Technical Enablement teams to develop documentation and train global technical services teams.
• Perform other duties within the scope of the role as required.

Requirements:

• MSc or Ph.D. in life sciences (e.g. genetics molecular biology immunology).
• Strong lab experience and understanding of genetics molecular biology and cell biology.
• Hands-on experience with NGS platforms and experimental design.
• Excellent troubleshooting communication and customer-facing skills.
• Ability to manage multiple priorities and work collaboratively across departments and geographies.
• Willingness and ability to travel globally up to 70% of the time including lab visits partner meetings and conferences.

Desirable Skills & Experience:

• Experience with Oxford Nanopore products.
• Previous FAS experience in clinical/applied settings.
• Familiarity with automation platforms and ISO regulatory frameworks.
• Project management experience.
• Experience in clinical diagnostics or applied labs (government pharma private labs).
• Working knowledge of bioinformatics and sequence analysis tools.
• CRM experience (e.g. Salesforce).
• Fluency in additional languages (e.g. German French Spanish).

Why Join Us

At Oxford Nanopore youll be part of a passionate team driving scientific discovery and innovation. Youll work with world-class researchers and cutting-edge technology making a real impact in genomics and beyond.

Apply now to help shape the future of scienceone nanopore at a time.

Please note that no terminology in this advert is intended to discriminate on the grounds of a persons gender marital status race religion colour age disability or sexual orientation. Every candidate will be assessed only in accordance with their merits qualifications and abilities to perform the duties of the job.

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