Customer Service Agent
Customer Service Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 42000 - 53000
1 Vacancy
Job Description
Job Position: Customer Service Agent
Company: Think Tell Junction
Location: Washington DC
Salary: $42000 - $53000 per year
Job Type: Full-time
Work Type: In-person (strictly on-site)
About Us
Think Tell Junction is a leading company in communications solutions dedicated to transforming the way businesses connect and communicate. Our innovative services help organizations achieve more efficient impactful and secure communications. We value professionalism inclusivity and growth within our team and aim to foster a dynamic work environment for all.
Job Description
We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic this role you will be the first point of contact for our valued customers providing exceptional service and support. Our ideal candidate is passionate about customer satisfaction and has a knack for problem-solving.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone email and chat.
- Resolve customer complaints and issues in a timely manner ensuring customer satisfaction.
- Maintain accurate and detailed records of customer interactions and transactions.
- Educate customers on our products and services to enhance their understanding and satisfaction.
- Collaborate with team members and other departments to improve overall customer experience.
- Monitor and report on customer feedback to help identify areas for improvement.
Skills & Qualifications
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Proven experience in customer service or a related field with a strong understanding of customer care principles.
- Excellent verbal and written communication skills with a friendly and professional phone demeanor.
- Ability to handle difficult situations and de-escalate conflicts calmly and effectively.
- Strong problem-solving skills and the ability to think on your feet.
- Familiarity with CRM systems and customer service software is preferred.
Benefits
- Competitive salary with opportunities for growth.
- Comprehensive health dental and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Ongoing training and professional development programs.
Join Think Tell Junction to be a part of a vibrant team where you can grow and make an impact in a fast-paced customer-focused environment.
If youre ready to bring your professionalism and energy to our front office team we encourage you to apply today
Note On-campus work in Washington DC
Required Experience:
Unclear Seniority
Employment Type
Full-Time
